Technical Customer Relationship Manager

Secure Network Solutions

2 - 3 years

4 - 8 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

Service delivery Interpersonal skills Skill development Excel Customer relationship Management MS Office Powerpoint Service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

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Responsibilities:

To manage specific set of customers identified by SNS.

Proactively schedule and meet customers.

Meeting shall be both Onsite & Remote.

Understand if any gaps in SNS service quality.

Identify Opportunities where SNS can improve service delivery.

Identify Opportunities where new solutions or services can be positioned.

Proactively take steps to resolve any gaps by co-ordinating with SNS Team & Customers.

Always Ensure healthy communication between SNS & Customers.

Ensure Proactive updates communication across all stakeholders.

Periodic Presentation to Customer about rendered SNS services.

Requirements
Educational Qualification: Any bachelors degree

Experience: 2-3 Years Experience in similar role

Other Key Requirements:

Good communication in local language and English.

Professional Outlook.

Good Working Knowledge in Microsoft Office Applications such as Word, Excel, PowerPoint.

Interpersonal Skills.

Benefits

Flexible Work Environment (leave benefits, remote options).

Health & Accident Insurance Coverage.

Remuneration above par with industry standards for performers.

Attractive performance based incentives.

PF / ESI / Gratuity Benefits.

Company-paid CUG SIM card.

Skill Development & Growth Opportunities.

POSH Certified Organization.

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Technical Customer Relationship Manager