Technical Customer Relationship Manager

Responsibilities:

• To manage specific set of customers identified by SNS.
• Proactively schedule and meet customers.
• Meeting shall be both Onsite & Remote.
• Understand if any gaps in SNS service quality.
• Identify Opportunities where SNS can improve service delivery.
• Identify Opportunities where new solutions or services can be positioned.
• Proactively take steps to resolve any gaps by co-ordinating with SNS Team & Customers.
• Always Ensure healthy communication between SNS & Customers.
• Ensure Proactive updates communication across all stakeholders.
• Periodic Presentation to Customer about rendered SNS services.
  

Requirements

Other Key Requirements:

• Good communication in local language and English.
• Professional Outlook.
• Good Working Knowledge in Microsoft Office Applications such as Word, Excel, PowerPoint.
• Interpersonal Skills.
  

Benefits

• Flexible Work Environment (leave benefits, remote options).
• Health & Accident Insurance Coverage.
• Remuneration above par with industry standards for performers.
• Attractive performance based incentives.
• PF / ESI / Gratuity Benefits.
• Company-paid CUG SIM card.
• Skill Development & Growth Opportunities.
• POSH Certified Organization.