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Brand Monk Consulting
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Telecaller BPO

Telecaller BPO

Brand Monk Consulting

0 - 2 years

1 - 4 Lacs

Coimbatore

Posted:1 week ago| Platform:

Apply

Skills Required

bpo non voice process domestic bpo back office customer service presentation skills customer care outbound calling customer support tamil voice process malayalam inbound process calling negotiation telecalling customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an enthusiastic

Voice Process Associate

to interact with clients for appointment booking by making or receiving calls in a fast-paced environment. The ideal candidate should be friendly, persuasive, and possess a pleasant voice. They must quickly understand customer requirements and provide appropriate solutions. The goal is to contribute to business growth by expanding the company's clientele.

Language Requirements:

Excellent proficiency in
English
and
Tamil
is mandatory
Knowledge of
Hindi
and
Malayalam
is an added advantage
Immediate or short notice joiners preferred

Key Responsibilities:

Call and respond to client inquiries and appointment booking
Answer incoming calls from prospective customers
Maintain accurate records of calls and client information

Requirements:

Proven experience as a Voice Process Executive or in a similar customer service role
Working knowledge of
MS Office
Excellent
communication
and
presentation
skills
Proficient in English and Tamil; knowledge of Hindi and Malayalam is a plus
Skilled in negotiation and complaint resolution
Persistent and result-oriented
Must be a
graduate

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Telecaller BPO