Tele Sales Executive

Role & Responsibilities

• Outbound & Inbound Calling

  Proactively reach out to potential clients (distributors, retailers, bulk buyers) and respond swiftly to incoming inquiries.

• Lead Generation & Conversion

  Identify and qualify leads, convert prospects into customers, and upsell or cross-sell relevant tile products.

• Product Presentation

  Articulate the features, benefits, and appropriate applications of Ess Esss tile rangestep & riser, vitrified, roofing, etc.tailoring your pitch to fit customer needs.

• Database & CRM Management

  Accurately log all call details, customer interactions, orders, and required follow-ups in the CRM system.

• Sales Target Achievement

  Consistently meet—or exceed—daily, weekly, and monthly sales goals.

• Script Utilization & Adaptation

  Utilize company-provided call scripts as a foundation, but adapt your messaging dynamically based on customer responses.

• Objection Handling & Issue Escalation

  Handle objections with professionalism and coordinate with internal teams (logistics, production, quality) to resolve customer issues.

• Relationship Development

  Build and maintain long-term relationships with both new and existing customers to foster loyalty and repeat business.

• Interdepartmental Collaboration

  Collaborate with marketing, product, and customer service teams to align on strategy and address customer requirements.

• Performance Reporting & Continuous Improvement

  Track conversion rates, call-to-sale ratios, and other KPIs; report performance periodically and adjust sales strategies accordingly.

• Market Awareness

  Stay informed about tile industry trends, competitor offerings, and emerging customer needs to refine your sales approach.

Preferred Candidate Profile

Education

Experience

Language Skills

Communication

Tech Savvy

Sales Drive

Customer Centric

Work Style

Team Player

Growth Mindset