Tele caller

Company Description

Datasoft specializes in providing customized ERP solutions to address unique business needs, with over 40 years of expertise in ERP systems. As a trusted solution provider for Tally Prime, Datasoft helps businesses transform Tally from a simple accounting tool into a comprehensive ERP system tailored to operations across various functions like sales, inventory, and production planning. The company has successfully delivered customized solutions to MSMEs across diverse industries such as Manufacturing, IT, Automobile, Agriculture, and Film Production. Datasoft also offers seamless data integration solutions between software platforms and Tally Prime, ensuring efficiency, accuracy, and security in data management. Based on its vast domain knowledge, Datasoft continues to support businesses in achieving streamlined operations and operational excellence.

Role Description

We are seeking a Tele caller for a full-time, on-site role located in Pune. The Tele caller will manage outbound and inbound calls, assist potential and existing clients with product inquiries, and provide guidance on Tally Prime customization services. Responsibilities include client follow-ups, maintaining customer databases, scheduling appointments with sales and technical teams, and handling customer feedback professionally. The role requires direct engagement with businesses to explain and promote our ERP solutions and data integration offerings, ensuring customer satisfaction and fostering long-term relationships.

Qualifications

• Strong communication and interpersonal skills to interact effectively with customers.
• Proficiency in managing phone calls, time management, and multitasking in a fast-paced environment.
• Basic knowledge of ERP systems, accounting software (such as Tally Prime), and business operations is advantageous.
• Problem-solving abilities, attention to detail, and customer service orientation.
• Prior experience in telecalling, sales support, or customer relationship roles is a plus.
• Strong organizational skills for maintaining accurate records and client databases.
• Proficiency in spoken and written English, Hindi, or regional languages as applicable.