Tele caller Customer Success

As a Customer Service Representative at Prepleaf, you will play a crucial role in engaging with customers to understand their needs and provide exceptional service. Your responsibilities will include: - Engaging with customers via phone to understand their needs and issues. - Providing timely and accurate information about products and services. - Resolving customer queries and complaints efficiently to ensure satisfaction. - Tracking and documenting customer interactions in the CRM system. - Assisting in onboarding new clients by explaining service features. - Following up with customers post-service to gauge satisfaction levels. - Collaborating with the sales team to identify upselling opportunities. - Maintaining up-to-date knowledge of industry trends and competitor offerings. - Developing and maintaining positive relationships with customers. - Providing feedback to management regarding customer needs and suggestions. - Conducting surveys to assess customer satisfaction and gather insights. - Working towards individual and team targets to enhance customer experience. - Participating in team meetings to discuss performance and strategies. - Assisting in training new team members on protocols and best practices. - Supporting the marketing team by providing insights on customer preferences. Qualifications: - Proven experience in a customer-facing role, preferably in tele-calling. - Strong verbal and written communication skills. - Exceptional interpersonal abilities. - Aptitude for problem-solving and conflict resolution. - Familiarity with CRM software (e.g., Salesforce, Zoho CRM). - Ability to work independently as well as part of a team. - Excellent time management and organizational skills. - Adaptable to changes in a fast-paced environment. - Detail-oriented with strong data entry skills. - Customer service or sales training certification would be a plus. - Ability to handle stressful situations calmly. - Knowledge of industry-related topics is a plus. - Basic understanding of telemarketing principles. - Fluency in English and local languages. - Willingness to work flexible hours if required. - Strong commitment to achieving customer satisfaction. Please note that the Company Overview section was not included in the provided Job Description. As a Customer Service Representative at Prepleaf, you will play a crucial role in engaging with customers to understand their needs and provide exceptional service. Your responsibilities will include: - Engaging with customers via phone to understand their needs and issues. - Providing timely and accurate information about products and services. - Resolving customer queries and complaints efficiently to ensure satisfaction. - Tracking and documenting customer interactions in the CRM system. - Assisting in onboarding new clients by explaining service features. - Following up with customers post-service to gauge satisfaction levels. - Collaborating with the sales team to identify upselling opportunities. - Maintaining up-to-date knowledge of industry trends and competitor offerings. - Developing and maintaining positive relationships with customers. - Providing feedback to management regarding customer needs and suggestions. - Conducting surveys to assess customer satisfaction and gather insights. - Working towards individual and team targets to enhance customer experience. - Participating in team meetings to discuss performance and strategies. - Assisting in training new team members on protocols and best practices. - Supporting the marketing team by providing insights on customer preferences. Qualifications: - Proven experience in a customer-facing role, preferably in tele-calling. - Strong verbal and written communication skills. - Exceptional interpersonal abilities. - Aptitude for problem-solving and conflict resolution. - Familiarity with CRM software (e.g., Salesforce, Zoho CRM). - Ability to work independently as well as part of a team. - Excellent time management and organizational skills. - Adaptable to changes in a fast-paced environment. - Detail-oriented with strong data entry skills. - Customer service or sales training certification would be a plus. - Ability to handle stressful situations calmly. - Knowledge of industry-related topics is a plus. - Basic understanding of telemarketing principles. - Fluency in English and local languages. - Willingness to work flexible hours if required. - Strong commitment to achieving customer satisfaction. Please note that the Company Overview section was not included in the provided Job Description.