Technology Strategist - Operations & Innovation

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Experience: 3–6 Years

Maximum CTC: ₹15 LPA

Core Purpose

Drive technology-enabled transformation by bridging operations and technology, optimizing processes through automation, and delivering actionable insights to support strategic initiatives.

Key Responsibilities

Strategic Liaison & Process Alignment:

Act as the primary liaison between operations and technology teams to ensure seamless process integration and alignment with business goals.

Translate operational needs into technical requirements for solution design.

Research & Innovation:

Conduct research on emerging operational trends, competitive technologies, and automation opportunities (e.g., AI, RPA, IoT).

Contribute to digital innovation efforts by proposing scalable, technology-driven solutions.

Technology Enablement & Optimization:

Leverage automation tools (e.g., UiPath, Power Automate) to streamline business processes and enhance efficiency.

Utilize platforms like Google Trint (transcription/analysis) and Agaro (reporting/analytics) for data handling and insights generation.

Reporting & Insights:

Work independently with the Practice Head to develop project-specific reports, dashboards, and strategic insights.

Draft Business Requirement Documents (BRDs) to guide project execution and technology adoption.

Cross-functional Collaboration:

Partner with stakeholders to identify challenges, define requirements, and implement transformative solutions.

Advocate for technology adoption and best practices across the organization.

Qualifications & Skills

Essential:

3–6 years of experience in technology strategy, operations transformation, or business analysis, preferably in organizations like WNS, Infosys, or similar IT/Operations-focused firms.

Strong understanding of operations management, research methodologies, and technology-driven solutions.

Proficiency in automation tools (RPA, workflow automation) and data platforms (e.g., Google Trint, Agaro, Power BI).

Expertise in drafting BRDs, process documentation, and strategic reports.

Analytical mindset with proven problem-solving skills.

Desired:

Bachelor’s degree in Computer Science, IT, or related field.

Exposure to emerging technologies (AI, blockchain, IoT).

Experience using market research tools (Gartner, Google Trends).

Core Competencies

Results-Driven: Focus on delivering measurable outcomes under tight deadlines.

Solution-Oriented: Proactively identify challenges and design innovative fixes.

Collaborative: Excel in cross-functional teamwork and open communication.

Customer-Centric: Balance internal/external stakeholder needs with a service mindset.

Professional Integrity: Uphold ethics and expertise in all deliverables.