Technology Integration Specialist

(Kindly apply if you can join within 10-15days)

ABOUT US

Datacultr is a global Digital Operating System for Risk Management and Credit Recovery, we drive Collection Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments. Datacultr’s platforms make the underserved and unbanked segment viable, for providers of Consumer Durable Loans, Buy Now Pay Later, Micro-Loans, Nano-Loans and other Unsecured Loans.

We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.

Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; and our Development Center is located out of Gurugram, India.

ORGANIZATION’S GROWTH PLAN

Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing.

We are on a mission to enable 30 million unbanked & under-served people, access financial services by the end of 2025.

Core Responsibilities

• Customer Onboarding:

  Guide and manage the onboarding of new customers, configuring our SaaS platform according to client needs and ensuring a smooth transition onto the platform.

• API Integration and Walkthroughs:

  Conduct detailed walkthroughs of API integrations with customer technical teams, ensuring clarity and successful integrations.

• Advanced Technical Support:

  Act as the escalation point for complex technical issues, troubleshooting and resolving problems not covered by standard SOPs.

• SaaS Platform Configuration:

  Manage and optimize configurations within the SaaS environment to enhance client functionality and user experience.

• Collaboration & Documentation:

  Work collaboratively with product management, engineering, and customer support teams to document processes, solutions, and best practices.

Key Requirements

• Minimum 3 years experience in a technical integration or similar role within the SaaS industry.
• Proficiency with APIs and SaaS platform configurations.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders.

What We Offer

• Opportunity to shape the future of unsecured lending in emerging markets
• Competitive compensation package
• Professional development and growth opportunities
• Collaborative, innovation-focused work environment
• Comprehensive health and wellness benefits

Location & Work Model

• Work from Office only
• Immediate joining possible