Technical Writer

About Company:

Our Client is a leading AI-powered technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our consulting-led approach and the unified suite of AI-powered platforms, solutions, and transformative offerings, we help clients realize their boldest ambitions and build intelligent, sustainable businesses.

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Technical Writer

Exp: 10+yrs.

About the job:

Technical writers communicate complex information clearly, concisely and accurately, and without relying on jargon. As a technical writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Technical writers play a big part in the HITL team. They are a key link between researchers, developers, and taskers tying together many vital but disparate parts of the data annotation ecosystem.

You develop complex, in-depth communications for internal and external audiences and manage projects that involve coordinating multiple junior writers.

As a Technical Writer, you will lead complex, multidisciplinary programs. You will plan requirements with internal customers and usher projects through the entire project life-cycle. Your projects often span offices, time zones and hemispheres, and you will keep all the players coordinated on the project's progress and deadlines.

Responsibilities:

• Lead the strategy and execution of task design and instruction creation for GenAI programs, establishing best practices and templates.
• Collaborate deeply with Product Areas to understand their data needs, define clear task requirements, and provide expert consultation on task design.
• Design, write, and iterate on high-quality rater instructions and guidelines that are clear, concise, and minimize ambiguity to ensure high-quality data output.
• Develop and implement an internal training program and comprehensive knowledge base on task design principles and best practices to empower Product Areas.
• Transform complex and often ambiguous technical information from engineers and researchers into effective rater task designs. Author, edit, and maintain a range of technical documents, including in-depth task design guides, instruction templates, and Quality Control (QC) rubrics. Act as a pilot user for new workflows, refining instructions based on practical application.

Minimum qualifications:

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 10 years of experience in technical writing, instructional design, or a similar role, with a focus on creating instructions for human-in-the-loop tasks or rater platforms.
• Experience in task definition and instruction design principles and best practices.
• Experience with HTML, Python, Data analysis, Markdown, or version control systems (e.g., Git).
• Experience collaborating with stakeholders and translate requirements into clear, actionable instructions for the audience.
• Experience in developing and delivering training programs.

Preferred qualifications:

• Advanced degree in Technical Communication, Instructional Design, Human-Computer Interaction, or a related field.
• Experience working with large-scale human evaluation platforms, crowdsourcing, or rater-based data collection programs.
• Experience designing tasks for complex domains.
• Experience with data analysis to inform instruction improvement.
• Familiarity with AI/ML concepts and data labeling processes.