Technical Support Specialist

Technical Support Specialist/ Technical Support Lead

Required Candidate Profile

We require a candidate with a minimum of 5-7 years of dedicated Technical Support experience within a software company, specifically involving:

• Software Installation, Integration (supporting software, databases, APIs).
• Handling routine Updates (periodic/patch releases) and Troubleshooting.
• Managing Remote Access tools.
• 5+ years of team leadership experience over a support team of at least 3-5 members.

Key Technical and Communication Skills

The ideal candidate must also possess:

• Excellent verbal and written communication skills in English for client coordination.
• Proven experience handling clients across multiple nationalities and time zones.
• Tech proficiency in using modern communication channels (Email, MS Teams, Zoom, WhatsApp, etc.).
• Strong knowledge of supporting software across diverse platforms, including Desktop, Laptop, Mobile (primarily Android), Servers, Networks (LAN/WAN/Internet), Firewalls, and Antivirus systems.

Job Type: Full-time

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Ability to commute/relocate:

• Andheri East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Update Years of experience handling Team

Experience:

• IT support: 5 years (Required)
• Software Installation Integration software, databases, APIs: 5 years (Preferred)

Work Location: In person