Technical Support Executive

Job Summary: We are looking for a skilled and customer-focused Technical Support Executive to join our team. The ideal candidate will be responsible for providing technical assistance and support to clients and internal teams. You will troubleshoot hardware and software issues, resolve network problems, and ensure client satisfaction through excellent service delivery. Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and professional manner Diagnose and troubleshoot software and hardware issues Guide customers through step-by-step solutions Document technical issues and solutions for future reference Collaborate with development and engineering teams to resolve complex issues Provide feedback on product usability and customer concerns Maintain service level agreements (SLAs) and ensure customer satisfaction Requirements: Bachelor’s degree in Computer Science, IT, or a related field (preferred) Proven experience in technical support or IT helpdesk Strong understanding of Windows/Mac OS, networking, and common software applications Excellent communication and problem-solving skills Ability to work under pressure and multitask effectively Customer-first attitude with a focus on timely resolution Preferred Skills: Knowledge of ticketing systems like Zendesk, Freshdesk, or similar Basic understanding of databases and cloud platforms Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Shift: Day shift Experience: IT support: 2 years (Preferred) Language: English (Preferred) Work Location: In person Application Deadline: 16/06/2025 Expected Start Date: 23/06/2025