We are seeking a motivated and tech-savvy Customer Success Associate to join our growing team. This role involves working closely with our jewelry business clients to ensure they successfully adopt and maximize the value of our software solutions. You will be responsible for software installations, client training, technical support, and building strong client relationships.

Key Responsibilities

Client Onboarding & Implementation

Visit client locations to install and configure our jewelry management software
Set up the system according to each client's specific business requirements

Training & Education

Provide comprehensive training sessions to client staff on all software features and modules
Train new employees when clients expand their teams

Technical Support

Handle incoming support calls, emails, and tickets from clients
Diagnose and troubleshoot software issues remotely or through on-site visits
Resolve client queries related to software functionality, operations, and best practices
Escalate complex technical issues to the development team when necessary
Maintain detailed records of all support interactions and resolutions

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Anosh Softwares

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Technical Support Executive