Hi All, Currently we are hiring Technical support executives Work Location: Indore Qualification: Any Graduate Exp: 0-1 yr 1.Providefirst-levelofTechnicalsupporttoOperator. 2.Checkingmailsandreplyingwithpropermessage. 3.Diagnoseandresolvetechnicalproblemspromptlyand efficiently 4.Escalatecomplexissuestohigher-levelsupportteams ifnecessary. 5.TrainusersonnewsoftwareFeaturesandOptions. 6.WorkinaShiftRoster Skills& Ability 1.Goodanalyticalandproblemsolvingskills. 2.Goodverbalandwrittencommunicationskills, 3.CustomerServiceOrientation 4.TimeManagementandMultitasking 5.Shouldbeabletoworkinshifts If the requirement suits your profile, drop resume to preethipriyanka@bitlasoft.com Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Shift: Day shift Night shift Language: English (Preferred) Work Location: In person
Hi All, We are looking for Business development Executive Location :Delhi, Exp: 1-2 yrs Roles & Responsibilities 1. Lead generation and qualification 2. Value Articulation 3. Upsell/Cross-sell ratio 4. Customer retention rate 5. Product adoption 6. Daily five BOs meeting 7. First contact resolution (FCR) rate 8. Escalation rate 9. Support ticket closure rate 10. Average time to resolve (ATR) 11. Customer retention rate Skills & Ability 1. Time to respond to customer inquiries 2. Resolution time for complex issues 3. Number of customer interactions handled 4. Support ticket volume reduction 5. Knowledge base utilization Others Good in Local language/should be good with English Job Type: Full-time Pay: From ₹200,000.00 per month Language: Hindi (Preferred) Work Location: In person
Hi All, We are looking for Business development Executive Location :Delhi, Exp: 1-2 yrs Roles & Responsibilities 1. Lead generation and qualification 2. Value Articulation 3. Upsell/Cross-sell ratio 4. Customer retention rate 5. Product adoption 6. Daily five BOs meeting 7. First contact resolution (FCR) rate 8. Escalation rate 9. Support ticket closure rate 10. Average time to resolve (ATR) 11. Customer retention rate Skills & Ability 1. Time to respond to customer inquiries 2. Resolution time for complex issues 3. Number of customer interactions handled 4. Support ticket volume reduction 5. Knowledge base utilization Others Good in Local language/should be good with English Job Type: Full-time Pay: From ₹200,000.00 per month Language: Hindi (Preferred) Work Location: In person
Hi All, we are looking for production support engineer: Loc: Chennai exp :0- 2 yrs Qualification:Any graduate The candidate should be capable of handling customer queries and resolving them within the defined Turnaround Time (TaT). Application Monitoring Problem Solving Skills Should coordinate with different teams for Issue resolution Good Communication Skills Able to work in any timezone Interested!!! Drop your resume to preethipriyanka@bitlasoft.com Job Type: Full-time Pay: ₹200,000.00 - ₹300,000.00 per year Shift: Day shift Work Days: Monday to Friday Work Location: In person
Hi All, We are looking for BDE Location : Coimbatore exp: 1-2 yrs Qualification: Any Undergraduate Roles & Responsibilities 1. Lead generation and qualification 2. Value Articulation 3. Upsell/Cross-sell ratio 4. Customer retention rate 5. Product adoption 6. Daily five BOs meeting 7. First contact resolution (FCR) rate 8. Escalation rate 9. Support ticket closure rate 10. Average time to resolve (ATR) 11. Customer retention rate Skills & Ability 1. Time to respond to customer inquiries 2. Resolution time for complex issues 3. Number of customer interactions handled 4. Support ticket volume reduction 5. Knowledge base utilization Others Good in Local language/should be good with English Job Type: Full-time Pay: From ₹20,000.00 per month Work Location: In person
Hi All, Currently we are hiring Customer support executives (preferably female applicants) Work Location: Bangalore Exp: 1-2 yrs Roles&Responsibilities: 1.Provide first-level of Technical support to Operator. 2.Checking mails and replying with proper message . 3.Diagnose and resolve technical problems promptly and efficiently 4. Escalate complex issues to higher-level support teams if necessary. 5. Train users on new software Features and Options. Es 6. Work in a Shift Roster. Skills 1. Good analytical and problem solving skills. 2. Good verbal and written communication skills, 3. Customer Service Orientation 4. Time Management and Multitasking 5. Should be able to work in shifts. Job Type: Full-time Pay: ₹11,822.11 - ₹29,022.44 per month Work Location: In person
Hi All , We are looking for Business development Executive - Karnataka Region. Experience: 1-2 years Qualification: Any undergraduate Role: The Business Development Executive responsible to support all the clients in the respective region and understand the need of customers to give the solution. Responsibilities: 1. Learn the product benefits/upgrade the new feature product knowledge 2. Should be able to identify and handle the client call based on the priority 3. Resolve the issues and provide the solution for clients on TAT 4. Meet non Bitla accounts for the migration. 5. Understand and taking the complete responsibility of the migration or new on boarding process of any BO’s 6. Train the New and existing BO’s on the product and their day to day activity. 7. Should be able to Build strong relationship with the BO’s 8. Should be ready to travel within the Karnataka for operator training 9. Should login to cloud when their is no field visit. 10. If a candidate couldn’t find the solution for blockers, coordinate and communicate with internal team to get the solution. 11. Reporting to authority on a daily basis 12. keep building happy customer 13. Should be ready to have flexible to travel and meet the clients. 14. Resolving customer complaints brought to your attention 15. Should follow the reporting formats on daily basis 16. Conducting quality assurance surveys with customers and providing 17. feedback to the staff. 18. Possessing excellent product knowledge to enhance customer support. 19. Maintaining a pleasant working environment for your team. skills: 1. High proficiency in Kannada, English, Tulu, Telugu is an added advantage”. 2. Good Listening skills 3. Good Time management skills 4. Email / live chat customer support experience. 5. Good in building partnership internal and external people. 6. Collaborative work with all the team members in the organization 7. Should be comfortable in multi-tasking in a high-energy environment Job Type: Full-time Pay: From ₹15,000.00 per month Language: Hindi (Preferred) Work Location: In person
Hi All, We are looking for Technical support executives Exp: 0-1 year Qualification: Any Under graduate Preferred languages:English Kannada, Tamil,Hindi, Telugu .Provide first-level of Technical support to Operator. 2.Checking mails and replying with proper message. 3.Diagnose and resolve technical problems promptly and efficiently 4. Escalate complex issues to higher-level support teams if necessary. 5. Train users on new software Features and Options. 6. Work in a Shift Roster. Skills: 1. Good analytical and problem solving skills. 2. Good verbal and written communication skills, 3. Customer Service Orientation 4. Time Management and Multitasking 5. Should be able to work in shifts. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person
You are seeking a Business Development Manager (BDM) with 2-3 years of experience to join our team in Coimbatore. In this role, you will be responsible for providing applications and product support to customers, sales, and service teams. Your main duties will include resolving support cases promptly, carrying out additional tasks assigned by management, and maintaining communication with customers via email and phone in a semi-voice process. To excel in this position, you should have a proven track record of success in sales or customer support roles, exceptional communication and interpersonal skills, strong negotiation and persuasion abilities, and the capability to handle multiple tasks while effectively prioritizing them. Additionally, experience in B2B sales, knowledge of industry trends, and familiarity with sales techniques and methodologies are desirable skills for this role. This is a full-time position that requires proficiency in English as the preferred language of communication. The work location is in person.,
As a Product Support Executive at BitlaSoft, you will be responsible for providing first-level technical support to operators. Your role will involve checking and responding to emails, diagnosing and efficiently resolving technical issues, and escalating complex problems to higher-level support teams when required. Additionally, you will be expected to train users on new software features and options. We are seeking passionate professionals with at least 2 years of experience, and we welcome applications from non-tech graduates who are looking to join our team in Chennai. Proficiency in Tamil and Malayalam is mandatory for this role. This is a full-time position that requires you to work in a shift roster at our physical office location. If you are eager to be part of a dynamic team and have the skills and enthusiasm to provide outstanding product support, we encourage you to apply for this exciting opportunity at BitlaSoft.,
Hi All , we are looking for Video Content Creators... Exp: 0-1 year Qualification: Any Graduate Skills: - Proficiency in video editing tools (Adobe Premiere Pro, After Effects, Final Cut Pro, or equivalent). - Basic knowledge of graphic design and animation for enhancing video content. - Strong creative thinking and storytelling ability. - Excellent communication in Kannada, English, and Hindi (mandatory). - Ability to work independently as well as in a collaborative team environment. - Knowledge of multilingual content creation (other Indian regional languages will be a strong plus). -Familiarity with SaaS products or software workflows. -Experience in voice-over recording or dubbing. -Understanding of digital marketing basics (YouTube, social platforms, product demo distribution). Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person
Hi All , we are looking for Video Content Creators... Exp: 0-1 year Qualification: Any Graduate Skills: - Proficiency in video editing tools (Adobe Premiere Pro, After Effects, Final Cut Pro, or equivalent). - Basic knowledge of graphic design and animation for enhancing video content. - Strong creative thinking and storytelling ability. - Excellent communication in Kannada, English, and Hindi (mandatory). - Ability to work independently as well as in a collaborative team environment. - Knowledge of multilingual content creation (other Indian regional languages will be a strong plus). -Familiarity with SaaS products or software workflows. -Experience in voice-over recording or dubbing. -Understanding of digital marketing basics (YouTube, social platforms, product demo distribution). Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person
Hi All, we are looking for Business development Executive. Exp: 6 months - 1 year Location: Kochi Roles & Responsibilities: 1. Lead generation and qualification 2. Value Articulation 3. Upsell/Cross-sell ratio 4. Customer retention rate 5. Product adoption 6. Daily five BOs meeting 7. First contact resolution (FCR) rate 8. Escalation rate 9. Support ticket closure rate 10. Average time to resolve (ATR) 11. Customer retention rate Skills & Ability 1. Time to respond to customer inquiries 2. Resolution time for complex issues 3. Number of customer interactions handled 4. Support ticket volume reduction 5. Knowledge base utilization Job Type: Full-time Work Location: In person
You will be responsible for providing first-level technical support to the Operator. Your key responsibilities will include: - Checking emails and responding with appropriate messages. - Diagnosing and resolving technical problems promptly and efficiently. - Escalating complex issues to higher-level support teams if necessary. - Training users on new software features and options. - Working in a shift roster. The qualifications required for this role are: - 0-1 year of experience. - Any undergraduate degree. - Proficiency in English, Kannada, Tamil, Hindi, and Telugu languages. In addition to the above responsibilities and qualifications, you should possess the following skills: - Good analytical and problem-solving skills. - Strong verbal and written communication skills. - Customer service orientation. - Effective time management and multitasking abilities. - Willingness to work in shifts. Please note that this is a full-time job opportunity and the work location is in person.,
As a Business Development Executive at our company, your role will involve various key responsibilities such as: - Lead generation and qualification - Value articulation - Upsell/Cross-sell ratio - Customer retention rate - Product adoption - Conducting daily five Business Opportunity (BO) meetings - Achieving First Contact Resolution (FCR) rate - Managing escalation rate - Ensuring support ticket closure rate - Maintaining average time to resolve (ATR) - Enhancing customer retention rate To excel in this role, you should possess the following skills and abilities: - Prompt response to customer inquiries - Efficient resolution time for complex issues - Handling a high number of customer interactions - Reducing support ticket volume - Utilizing knowledge base effectively This is a full-time position based in Kochi, where your presence and active participation will be required.,