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Business Development Executive

Business Development Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Bitla Software Pvt Ltd

0 - 3 years

0 Lacs

kochi kerala

Posted:3 days ago| Platform: Shine logo

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Skills Required

lead generation product adoption value articulation upsellcrosssell ratio customer retention rate daily five bos meeting first contact resolution fcr rate escalation rate support ticket closure rate average time to resolve atr time to respond to customer inquiries resolution time for complex issues number of customer interactions handled support ticket volume reduction knowledge base utilization

Work Mode

On-site

Job Type

Full Time

Job Description

As a Business Development Executive at our company, your role will involve various key responsibilities such as: - Lead generation and qualification - Value articulation - Upsell/Cross-sell ratio - Customer retention rate - Product adoption - Conducting daily five Business Opportunity (BO) meetings - Achieving First Contact Resolution (FCR) rate - Managing escalation rate - Ensuring support ticket closure rate - Maintaining average time to resolve (ATR) - Enhancing customer retention rate To excel in this role, you should possess the following skills and abilities: - Prompt response to customer inquiries - Efficient resolution time for complex issues - Handling a high number of customer interactions - Reducing support ticket volume - Utilizing knowledge base effectively This is a full-time position based in Kochi, where your presence and active participation will be required.,

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Business Development Executive