Business Development Executive Bitla Software Pvt Ltd

0.0 - 3.0 years

0 Lacs

kochi, kerala

On-site

As a Business Development Executive at our company, your role will involve various key responsibilities such as: - Lead generation and qualification - Value articulation - Upsell/Cross-sell ratio - Customer retention rate - Product adoption - Conducting daily five Business Opportunity (BO) meetings - Achieving First Contact Resolution (FCR) rate - Managing escalation rate - Ensuring support ticket closure rate - Maintaining average time to resolve (ATR) - Enhancing customer retention rate To excel in this role, you should possess the following skills and abilities: - Prompt response to customer inquiries - Efficient resolution time for complex issues - Handling a high number of customer interactions - Reducing support ticket volume - Utilizing knowledge base effectively This is a full-time position based in Kochi, where your presence and active participation will be required.,

Posted 3 days ago

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