1 years
0 Lacs
Posted:1 month ago|
Platform:
On-site
Full Time
Hi All,
we are looking for Business development Executive.
Exp: 6 months - 1 year
Location: Kochi
Roles & Responsibilities:
1. Lead generation and qualification
2. Value Articulation
3. Upsell/Cross-sell ratio
4. Customer retention rate
5. Product adoption
6. Daily five BOs meeting
7. First contact resolution (FCR) rate
8. Escalation rate
9. Support ticket closure rate
10. Average time to resolve (ATR)
11. Customer retention rate
Skills & Ability
1. Time to respond to customer inquiries 2. Resolution time for complex issues 3. Number of customer interactions handled 4. Support ticket volume reduction 5. Knowledge base utilization
Job Type: Full-time
Work Location: In person
Bitla Software Pvt Ltd
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Salary: Not disclosed
Salary: Not disclosed
