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Sprinto
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Technical Support Engineer

Technical Support Engineer

Sprinto

2 years

0 Lacs

india

Posted:3 weeks ago| Platform:

Apply

Skills Required

support security compliance chat slack video troubleshooting cutting engineering leadership api management freshdesk development

Work Mode

Remote

Job Type

Full Time

Job Description

Sprinto

is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of

250+ employees

& helping 2

000+ Customers

across

75+ Countries

. We are funded by top investment partners

Accel, ELEVATION & Blume Ventures

and have raised

32 Million USD

in funding, including our latest

Series B

round.

Your Mission:

Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer success every day.

What does a typical day look like?

Provide fast, effective customer support across chat, email, Slack, and video (24x7)
Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues
Proactively identify emerging trends, escalate crucial feedback, and improve documentation
Stay on the cutting-edge of product developments and security compliance
Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams

What would make you a good fit for this role?

2-4 years of customer or technical support experience
Skilled communicator (verbal and written) with proven technical troubleshooting abilities
Hands-on experience with Cloud platforms, API integrations, and change management tools is preferred
Calm under pressure, empathetic, patient, and customer-focused
Familiarity with Freshdesk is a bonus

Benefits At Sprinto

Remote First Policy
5 Days Working With FLEXI Hours
Group Medical Insurance (Parents, Spouse, Children)
Group Accident Cover
Company Sponsored Device
New Skill Development Policy

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Personal Settings

Technical Support Engineer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Sprinto

250+ employees

000+ Customers

75+ Countries

Accel, ELEVATION & Blume Ventures

32 Million USD

Series B

Your Mission:

What does a typical day look like?

What would make you a good fit for this role?

Benefits At Sprinto

More Jobs at Sprinto