We are looking for a skilled and service-oriented Technical Support Engineer to join our growing team. In this role, you will be the first point of contact for RunCloud users—providing guidance, resolving technical issues, and ensuring a smooth user experience. You’ll work across multiple support channels and collaborate closely with internal teams to ensure seamless support experience. Whether you’re guiding someone through their first web app deployment or troubleshooting advanced server issues, you’ll be making a real difference every day. Please note that while this position is posted by RunCloud (Malaysia) , the role will be under the payroll of our Indian counterpart, Etica Studio . What You’ll Do: Technical Support & Troubleshooting Take full ownership of customer issues end-to-end, coordinating with internal teams and providing updates until the issue is fully resolved. Deliver high-quality support within defined SLAs via help desk systems and assigned channels. Diagnose, troubleshoot, and document issues before escalation to higher-level teams. Use available documentation, technical guides, and data (logs, dashboards, reports) to proactively identify, investigate, and resolve issues. Analyze performance trends and generate reports to provide actionable insights to management. Escalation & Incident Management Escalate product bugs, performance issues, or system errors to Product, Engineering, and other relevant teams with detailed context and urgency. Write and maintain detailed Root Cause Analyses (RCA) and incident reports, including corrective and preventive actions. Participate in post-incident reviews and continuous improvement efforts. Collaboration & Knowledge Sharing Maintain clear, consistent communication with internal teams and stakeholders throughout the issue lifecycle. Mentor and upskill support engineers through training, guidance, and knowledge transfer. Write and update internal Knowledge Base articles, support SOPs, and runbooks. Continuous Learning & Product Expertise Stay up to date with product changes, technical best practices, and new tools to maintain a high level of service quality. Contribute to continuous team improvement by sharing patterns, findings, and feedback across teams. Shift-Based & 24/7 Support Be prepared to work rotational shifts, including evenings, weekends, and non-standard hours, as part of a global 24x7 support operation. Qualifications / Requirement: Bachelor/Degree in Software Engineering / Computer Science or equivalent practical experience. 2- 4 years of experience in Technical Support or System Administration. Strong knowledge of Linux server environments (especially Ubuntu). Familiarity with web technologies: Nginx, OpenLiteSpeed, PHP-FPM, MySQL, MariaDB Experience with cloud providers like AWS, DigitalOcean, Linode, Vultr, etc. RunCloud or similar panel experience (e.g., Plesk, cPanel), is a plus. Ability to work with a team and a good team player. Calm under pressure, empathetic, patient, and customer-focused. Good analytical and problem-solving skills. Proficiency in both written and Spoken English. Willing to work an 8-hour rotational shift as part of a 24/7 schedule, including nights, weekends, and public holidays. Schedule: Monday - Saturday Supplemental Pay: Performance bonus Yearly bonus Job Type: Full-time Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Paid sick time Paid time off Shift: Day shift Evening shift Night shift Application Question(s): Please state your current CTC and expected CTC.e your current salary or last drawn salary and expected salary.

Job Description UI/UX Designer RunCloud Sdn Bhd is looking for an experienced and creative UI/UX Designer to join our energetic, dynamic, and diverse team in India. Strong analytic capability and the ability to deliver an outstanding user experience providing an exceptional and intuitive application design. As a UI/UX Designer, you will be responsible for delivering the best user experience, which makes your role extremely important for our success and ensuring customer satisfaction and loyalty. Responsibilities : Own and define the end-to-end user experience on RunCloud products and features. Conduct user research and testing through methods that are relevant to RunCloud products; including but not limited to A/B testing and usability testing. Conduct research, gather feedback and analyze to gain user insight and market insight. Create user journeys, personas, or other models through user research and data. Able to create wireframes, prototypes, storyboards, user flows, process flows diagram, site maps and other UX deliverables. Lead product analytics implementation as part of overall UX improvement. Establish and promote design guidelines, best practices and standards. Work across departments and stakeholders to ensure UX processes and visions are implemented successfully. Advocate user experience within the whole organization and maintain user-centric approaches in design practices. Keep abreast of competitor products and industry trends. Requirements : Have a Diploma / Bachelor's Degree in Design, Computer Science or relevant field At least 4-5 years of experience as a UI/UX Designer, Graphic Designer, Product Designer or similar role Have a great ability to design polished, high-fidelity mockups and prototypes of your solutions using tools such as Adobe XD, Figma, Sketch, InVision. A portfolio that demonstrates a strong visual and design skills is required Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, etc.) for graphic and digital design. Strong working knowledge with HTML5, CSS3 & Javascript. Experience with conducting user research. Understanding of typography, color theory, and design principles for both UI/UX and graphic design. Previous experience building products from the ground up in a fast-paced, agile environment with high degrees of ambiguity and change is a plus. Working experience in the Web Development Agency and Cloud Computing industry is a plus. Candidates should be able to work in Ahmedabad. Job Type: Full-time Pay: ₹900,000.00 - ₹1,300,000.00 per year Application Question(s): What is your current CTC and expected CTC? Please provide your portfolio link in the resume. Work Location: In person

Job Descriptions - Graphic Designer (India Office) Location: Ahmedabad, Gujarat About the Role: RunCloud Sdn Bhd welcomes an experienced Graphic Designer to join our energetic, dynamic, and diverse team in Malaysia. We are looking for a Graphic Designer with strong artistic abilities to communicate ideas, inform consumers, and solve problems. As a graphic designer, you are responsible for the entire process of defining requirements, visualizing, and creating graphics including illustrations, logos, layouts and photos. You’ll be the one to shape the visual aspects of websites, books, magazines, product packaging, exhibitions and more. Please note that while this position is being posted by RunCloud (Malaysia), the role is under the payroll of our Indian counterpart, Etica Studio. Job Descriptions: Develop concepts, designs, visuals, and layouts for all marketing media in the time frame given. Responsible for regular graphics creation and web design, including the development of landing pages. Create and design various materials for print and digital collateral. Develops and executes the design and layouts solutions with a high level of proficiency and artistry. Brainstorm ideas and concepts with the team. Adhere to brand guidelines and complete projects according to the deadline. To produce new concepts & ideas for designs. To perform graphic related tasks and projects as and when assigned. Use graphic design software and work with a wide variety of media. Perform retouching and manipulation of images. Communicating with team members about layout and design. Requirements: Certificate or Diploma/Degree in Graphic Designer or any related to Multimedia & Graphic Design. Fresh graduates are welcome to apply or 2 years of experience in graphic design. Proficiency in Adobe Illustrator, Figma, InDesign, Canva, Photoshop and other relevant designing programs. Knowledge in Adobe Creative Suite (Dreamweaver, Photoshop, and Illustrator), & other relevant software are preferred. Familiarity with HTML and CSS will be an added advantage. Relevant exposure in social media poster/banner designing is preferred. Ability to create and conceptualize creative ideas, good sense of design & color, meticulous in details. The ability to multitask and meet tight deadlines. Able to work independently and in a team, motivated and innovative. Knowledge of layouts, typography, line composition, color, and other graphic design fundamentals. Compelling portfolio of graphic design work. A strong eye for visual composition. Strong analytical skills and effective time management skills. Able to give and receive constructive criticism. Understanding of marketing, production, website design, corporate identity, product, advertisements, and multimedia design. Job Type: Full-time Pay: ₹16,000.00 - ₹25,000.00 per month Benefits: Internet reimbursement Paid sick time Paid time off Application Question(s): Please provide us your current CTC and expected CTC. Location: Ahmadabad District, Gujarat (Preferred) Work Location: In person

Job Description UI/UX Designer RunCloud Sdn Bhd is looking for an experienced and creative UI/UX Designer to join our energetic, dynamic, and diverse team in India. Strong analytic capability and the ability to deliver an outstanding user experience providing an exceptional and intuitive application design. As a UI/UX Designer, you will be responsible for delivering the best user experience, which makes your role extremely important for our success and ensuring customer satisfaction and loyalty. Responsibilities : Own and define the end-to-end user experience on RunCloud products and features. Conduct user research and testing through methods that are relevant to RunCloud products; including but not limited to A/B testing and usability testing. Conduct research, gather feedback and analyze to gain user insight and market insight. Create user journeys, personas, or other models through user research and data. Able to create wireframes, prototypes, storyboards, user flows, process flows diagram, site maps and other UX deliverables. Lead product analytics implementation as part of overall UX improvement. Establish and promote design guidelines, best practices and standards. Work across departments and stakeholders to ensure UX processes and visions are implemented successfully. Advocate user experience within the whole organization and maintain user-centric approaches in design practices. Keep abreast of competitor products and industry trends. Requirements : Have a Diploma / Bachelor's Degree in Design, Computer Science or relevant field At least 4-5 years of experience as a UI/UX Designer, Graphic Designer, Product Designer or similar role Have a great ability to design polished, high-fidelity mockups and prototypes of your solutions using tools such as Adobe XD, Figma, Sketch, InVision. A portfolio that demonstrates a strong visual and design skills is required Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, etc.) for graphic and digital design. Strong working knowledge with HTML5, CSS3 & Javascript. Experience with conducting user research. Understanding of typography, color theory, and design principles for both UI/UX and graphic design. Previous experience building products from the ground up in a fast-paced, agile environment with high degrees of ambiguity and change is a plus. Working experience in the Web Development Agency and Cloud Computing industry is a plus. Candidates should be able to work in Ahmedabad. Job Type: Full-time Pay: ₹900,000.00 - ₹1,300,000.00 per year Application Question(s): What is your current CTC and expected CTC? Please provide your portfolio link in the resume. Work Location: In person

Office Admin HR (Work from Office – Ahmedabad) We are looking for a highly organized and proactive Office Admin HR to oversee office operations and ensure the smooth functioning of daily activities. The ideal candidate will be responsible for handling administrative tasks, coordinating office needs, and serving as a bridge between staff and management. This role requires excellent communication skills, multitasking abilities, and a problem-solving mindset. Please note that while this position is being posted by RunCloud (Malaysia), the role is under the payroll of our Indian counterpart, Etica Studio . Responsibilities: As an Office Admin HR, you’ll be responsible for keeping our office running in an efficient, organized way. Your confidence and strong sense of responsibility enables you to complete tasks without prompting. Your skills in time management and strategic planning enables you to manage a high volume of work in a fast-paced environment. Manage day-to-day office operations, ensuring a well-organized and efficient work environment. Handle administrative support tasks such as document management, record-keeping, and correspondence. Act as the primary point of contact for internal staff, assisting with office-related inquiries and requests. Coordinate meetings, appointments, and company events, ensuring seamless execution. Support HR functions such as employee onboarding, maintaining attendance records, and assisting with workplace policies. Ensure compliance with office safety and security protocols. Facilitate communication between management and employees, ensuring smooth information flow. Assist in miscellaneous coordination tasks as required to maintain operational efficiency. Requirements: 2 years of experience in office administration or a similar role. Strong organizational and multitasking skills with attention to detail. Excellent verbal and written communication skills. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and office management software. Ability to work independently and collaboratively in a fast-paced environment. Problem-solving attitude with the ability to handle unexpected situations effectively. Familiarity with Indian labor laws and office compliance is a plus. Job Type: Full-time Pay: ₹103,147.04 - ₹351,184.44 per year Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Kindly inform us your current CTC and expected CTC. Location: Ahmedabad, Gujarat (Preferred) Work Location: In person

Job Descriptions - Graphic Designer (India Office) Location: Ahmedabad, Gujarat About the Role: RunCloud Sdn Bhd welcomes an experienced Graphic Designer to join our energetic, dynamic, and diverse team in Malaysia. We are looking for a Graphic Designer with strong artistic abilities to communicate ideas, inform consumers, and solve problems. As a graphic designer, you are responsible for the entire process of defining requirements, visualizing, and creating graphics including illustrations, logos, layouts and photos. You’ll be the one to shape the visual aspects of websites, books, magazines, product packaging, exhibitions and more. Please note that while this position is being posted by RunCloud (Malaysia), the role is under the payroll of our Indian counterpart, Etica Studio. Job Descriptions: Develop concepts, designs, visuals, and layouts for all marketing media in the time frame given. Responsible for regular graphics creation and web design, including the development of landing pages. Create and design various materials for print and digital collateral. Develops and executes the design and layouts solutions with a high level of proficiency and artistry. Brainstorm ideas and concepts with the team. Adhere to brand guidelines and complete projects according to the deadline. To produce new concepts & ideas for designs. To perform graphic related tasks and projects as and when assigned. Use graphic design software and work with a wide variety of media. Perform retouching and manipulation of images. Communicating with team members about layout and design. Requirements: Certificate or Diploma/Degree in Graphic Designer or any related to Multimedia & Graphic Design. Fresh graduates are welcome to apply or 2 years of experience in graphic design. Proficiency in Adobe Illustrator, Figma, InDesign, Canva, Photoshop and other relevant designing programs. Knowledge in Adobe Creative Suite (Dreamweaver, Photoshop, and Illustrator), & other relevant software are preferred. Familiarity with HTML and CSS will be an added advantage. Relevant exposure in social media poster/banner designing is preferred. Ability to create and conceptualize creative ideas, good sense of design & color, meticulous in details. The ability to multitask and meet tight deadlines. Able to work independently and in a team, motivated and innovative. Knowledge of layouts, typography, line composition, color, and other graphic design fundamentals. Compelling portfolio of graphic design work. A strong eye for visual composition. Strong analytical skills and effective time management skills. Able to give and receive constructive criticism. Understanding of marketing, production, website design, corporate identity, product, advertisements, and multimedia design. Job Type: Full-time Pay: ₹16,000.00 - ₹25,000.00 per month Benefits: Internet reimbursement Paid sick time Paid time off Application Question(s): Please provide us your current CTC and expected CTC. Location: Ahmadabad District, Gujarat (Preferred) Work Location: In person

Office Admin HR (Work from Office – Ahmedabad) We are looking for a highly organized and proactive Office Admin HR to oversee office operations and ensure the smooth functioning of daily activities. The ideal candidate will be responsible for handling administrative tasks, coordinating office needs, and serving as a bridge between staff and management. This role requires excellent communication skills, multitasking abilities, and a problem-solving mindset. Please note that while this position is being posted by RunCloud (Malaysia), the role is under the payroll of our Indian counterpart, Etica Studio . Responsibilities: As an Office Admin HR, you’ll be responsible for keeping our office running in an efficient, organized way. Your confidence and strong sense of responsibility enables you to complete tasks without prompting. Your skills in time management and strategic planning enables you to manage a high volume of work in a fast-paced environment. Manage day-to-day office operations, ensuring a well-organized and efficient work environment. Handle administrative support tasks such as document management, record-keeping, and correspondence. Act as the primary point of contact for internal staff, assisting with office-related inquiries and requests. Coordinate meetings, appointments, and company events, ensuring seamless execution. Support HR functions such as employee onboarding, maintaining attendance records, and assisting with workplace policies. Ensure compliance with office safety and security protocols. Facilitate communication between management and employees, ensuring smooth information flow. Assist in miscellaneous coordination tasks as required to maintain operational efficiency. Requirements: 2 years of experience in office administration or a similar role. Strong organizational and multitasking skills with attention to detail. Excellent verbal and written communication skills. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and office management software. Ability to work independently and collaboratively in a fast-paced environment. Problem-solving attitude with the ability to handle unexpected situations effectively. Familiarity with Indian labor laws and office compliance is a plus. Job Type: Full-time Pay: ₹103,147.04 - ₹351,184.44 per year Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Kindly inform us your current CTC and expected CTC. Location: Ahmedabad, Gujarat (Preferred) Work Location: In person