Technical Support Engineer

🧾 Job Title: Technical Support Engineer 🏢 Company: Innuvis Solutions Private Limited 📍 Location: Mirans Square, Industrial Focal Point, D-180C, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab – 160055 🎯 Job Overview: Innuvis Solutions Pvt. Ltd. is seeking a Technical Support Engineer who is passionate about solving technical problems and delivering outstanding customer support. The candidate will assist clients with software-related queries, manage backend systems, monitor SMPP Gateway connections, and provide technical solutions for messaging and RCS platforms. 👤 Candidate Requirements: Age: 21 – 30 years Gender: Both genders allowed Education: Graduate (Preferred: BE/B.Tech, MCA, BCA, ME/M.Tech) English: Intermediate English Experience: Freshers can apply Shift: Day (Full Time) 💡 Key Skills: 💻 IT Systems & Technical Support 🧩 Software Management & Troubleshooting ⚙️ Application Deployment & Software Implementation 🛠️ IT Service Management & Asset Handling 🌐 SMPP Gateway & API Management 📊 Backend Operations & System Monitoring 📱 WhatsApp API & RCS Campaign Handling 🔧 Integrating Solutions & Performance Optimization 🛠️ Key Responsibilities: Respond promptly to customer queries via phone, email, or chat. Provide step-by-step technical assistance and maintain proper documentation. Troubleshoot and resolve software and connectivity issues. Monitor system performance and ensure uptime for critical applications. Manage and troubleshoot SMPP Gateway connections for messaging platforms. Handle backend operations for RCS campaigns and monitor their efficiency. Assist sales and marketing teams with product-related technical queries. Manage WhatsApp API integration and client-related issues. Prepare performance reports and recommend technical improvements. 🎓 Preferred Industry & Courses: Industry: IT Services, Software, Internet & Computers Courses: ME/M.Tech, MCA, BCA, BE/B.Tech 💰 Salary & Benefits: Fixed Salary: ₹14,000 – ₹30,000 per month (based on skills & experience) 📞 How to Apply: Interested candidates can contact 👇 📲 Sakshi Sharma: 8054002570