Technical Support Executive

Innuvis Solutions Private Limited

0 - 31 years

0 Lacs

Mohali, Chandigarh Region

Posted:1 month ago| Platform: Apna logo

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Skills Required

support software chat documentation resolve marketing reports

Work Mode

Remote

Job Type

Full Time

Job Description

We are looking for a dedicated and customer-focused Technical Support Executive to join our team. In this role, you will be responsible for providing technical assistance and support to clients, resolving software/hardware-related issues, and ensuring a smooth user experience. Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and professional manner. Provide step-by-step technical help and documentation to users. Collaborate with internal teams to resolve recurring or high-impact issues. Monitor system performance timely. Manage and troubleshoot SMPP connections. Handle backend operations for RCS campaigns and monitor performance. Assist sales and marketing teams with technical support. Prepare performance reports and recommend optimizations.

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Technical Support Executive