We are looking for a dedicated and customer-focused Technical Support Executive to join our team. In this role, you will be responsible for providing technical assistance and support to clients, resolving software/hardware-related issues, and ensuring a smooth user experience. Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and professional manner. Provide step-by-step technical help and documentation to users. Collaborate with internal teams to resolve recurring or high-impact issues. Monitor system performance timely. Manage and troubleshoot SMPP connections. Handle backend operations for RCS campaigns and monitor performance. Assist sales and marketing teams with technical support. Prepare performance reports and recommend optimizations.
Responsibilities: New customers acquisition & hand holding Manage and nurture relationships with key clients to ensure long-term engagement and retention. Act as the primary point of contact for client queries, escalations, and support needs. Understand client business requirements and provide suitable product/service solutions. Identify upselling and cross-selling opportunities to maximize revenue. Coordinate with internal teams (Sales, Support, Technical) to deliver client needs efficiently. Prepare and present performance reports, proposals, and growth strategies for clients. Maintain accurate client records and ensure timely follow-ups. Requirements: Bachelor’s degree in Business Administration, Marketing, or related field. Proven experience as a Key Account Manager, Client Relationship Manager, or similar role. Strong communication, negotiation, and interpersonal skills. Ability to manage multiple clients and priorities effectively. Problem-solving attitude with a client-centric approach. Proficiency in MS Office and CRM software. Experience in digital marketing/telecom industry will be an added advantage. Perks & Benefits: Competitive salary + performance-based incentives. Opportunity to work with leading brands and clients. Growth-oriented environment with learning opportunities.
Responsibilities: Handle day-to-day management of clients’ social media accounts (Facebook, Instagram, LinkedIn, YouTube etc.). Plan, create, and schedule engaging posts, reels, and stories. Run ad campaigns to boost brand visibility & lead generation. Coordinate with clients to understand their requirements and deliver strategies. Track performance & share monthly reports. Stay updated with latest trends & bring creative ideas. Requirements: Graduate with 0–2 years of experience in social media management. Strong understanding of different platforms & their algorithms. Creative mindset with content/copywriting skills. Knowledge of tools like Canva, Photoshop, Meta Ads Manager preferred. Good communication & client handling skills. Perks: Salary + performance-based incentives. Direct client exposure & opportunity to grow in digital marketing.