Technical Support Engineer

As a Software Maintenance Engineer, your role involves collaborating with cross-functional teams to understand application requirements and business objectives for maintenance projects. You will be responsible for analyzing and troubleshooting issues in existing ERP applications, ensuring timely resolution of bugs and performance bottlenecks. Working closely with the testing team, you will identify and address software defects. Your job also includes providing technical assistance and support to end-users, resolving functional and technical queries related to ERP modules. Monitoring application performance, system logs, and scheduled jobs will be crucial to ensure high availability and reliability. Documenting issue resolutions, root causes, and technical procedures is essential to enhance the support knowledge base. Additionally, you will coordinate with development teams for code fixes, enhancements, and deployment activities. Your participation in release validation, patch updates, and version upgrades will be instrumental in ensuring smooth rollout with minimal downtime. - Collaborate with cross-functional teams to understand application requirements and business objectives for maintenance projects. - Analyze and troubleshoot issues in existing ERP applications, ensuring timely resolution of bugs and performance bottlenecks. - Work closely with the testing team to identify and address software defects. - Provide technical assistance and support to end-users, resolving functional and technical queries related to ERP modules. - Monitor application performance, system logs, and scheduled jobs to ensure high availability and reliability. - Document issue resolutions, root causes, and technical procedures to enhance the support knowledge base. - Coordinate with development teams for code fixes, enhancements, and deployment activities. - Participate in release validation, patch updates, and version upgrades to ensure smooth rollout with minimal downtime.,