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Technical Support Engineer

Technical Support Engineer

Mphasis

2 years

0 Lacs

mumbai maharashtra india

Posted:2 months ago| Platform:

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Skills Required

support service troubleshooting ftp sftp communication ssh networking tcp ip cryptography firewall testing development data migration strategies linux management configuration subnetting encryption test research extract sql excel visualization compliance consulting

Work Mode

On-site

Job Type

Full Time

Job Description

Service Desk Consultant

This role demands proficiency in cryptography, firewall configurations, and application testing across various environments including development, testing, UAT, and production. Familiarity with data center types and migration strategies is essential. The candidate should demonstrate strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering high-quality support to end users.

Technical Skills Required:

Operating Systems (Windows, Linux), Microsoft Outlook, Teams, SharePoint
File Transfer Protocols: FTP, SFTP
Secure Communication: SSH (including key management and configuration types), SSL (certificate updates and management)
Networking Fundamentals: TCP/IP, IP Addressing, Subnetting, Gateway, DNS, DHCP
Cryptography: Understanding of encryption types and applications
Firewall Technologies: Types and configuration principles
Application Testing: Familiarity with environments (Dev, Test, UAT, Prod) and testing methodologies
Data Center Knowledge: Types and migration approaches

Required Skills & Experience:

Excellent verbal and written communication skills in English.
Prior experience working with international clients is essential.
Proven experience in
banking projects
, especially related to
KYC
and
AML
domains.
Strong research and analytical skills ability to extract and interpret data from multiple sources.
Self-driven, organized, and capable of managing tasks independently with minimal supervision.

Good to Have (Preferred):

Basic understanding of technical concepts or data tools (e.g., SQL, Excel, data visualization tools).
Familiarity with compliance platforms or banking systems.
Experience working in a research or consulting environment.
Knowledge of global regulatory requirements and financial compliance trends.

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Technical Support Engineer