Technical Support Engineer

Job Title: Technical Support Engineer

Experience: Fresher

Location: Chennai, Tamil Nadu

Shift Timing: Rotational shifts

About the Company:

• Kaizen being a reputed company is involved in the business of Kaizen Secure Voiz Private Limited is Six-year young company specializing in unified voice interactions management using latest technologies with Global presence for Supply, implementation, testing and commissioning of voice biometrics solution.
• KSV has good experience in design, development, and implementation of such voice biometrics- based technologies and has enabled multi-channel applications such as mobile applications, voice bots, interactive voice response and call centre-based services to target group.
• KSV has proposed options to customers, keeping the world trend on latest technologies.
• KSV has deployed similar solutions for various companies and understands domain very well.
• While KSV has proposed voice biometrics-based Interactions management platform is suitable for further scaling and improvements of customer experience using voice analytics solutions later.
• The introduction of such automation will not only save huge money for the company, but also exponentially increase the customer experience

Key Responsibilities:

• Provide first-line support for technical issues via phone, email, or chat.
• Diagnose and resolve hardware, software, and networking problems.
• Assist with installation, configuration, and maintenance of hardware and software.
• Troubleshoot issues and provide effective solutions in a timely manner.
• Monitor and manage helpdesk ticketing system, ensuring that all issues are logged and tracked.
• Escalate unresolved issues to senior technical support or appropriate departments.
• Educate end-users on system usage, best practices, and troubleshooting techniques. Maintain accurate records of all interactions and resolutions.
• Assist with system updates, backups, and software installations.
• Stay updated on industry trends, new technologies, and best practices

Job Types: Full-time, Permanent, Fresher

Pay: ₹250,000.00 - ₹300,000.00 per year

Work Location: In person

Application Deadline: 31/08/2025