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Rudr Consultancy Services
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Technical Support Engineer

Technical Support Engineer

Rudr Consultancy Services

0 - 5 years

2 - 7 Lacs

udaipur

Posted:18 hours ago| Platform:

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Skills Required

network configuration technical support desktop desktop support troubleshooting hardware networking networking software installation system administration remote support desktop engineering computer hardware installation it helpdesk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Engineer
Name:Technical Support Engineer Role:Tech support/Desktop supportEngineer Industry:Manufacturing Location:Udaipur (Rajasthan) Job Type:Full Time Experience:Fresher - 5yearsSkills:technical support, desktop support, good communication Salary:Best in the industry Education:B.Tech (Electronics/CS/IT)/ BCA, MCA
Description:
Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals.

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Technical Support Engineer