Technical Support Engineer

The Opportunity

Looking to launch your career in technical support? At Agami Tech, we’re enabling seamless communication for enterprise clients. We’re seeking a Technical Support Engineer who’s eager to solve real-world challenges, learn from industry experts, and contribute to mission-critical systems from day one.

What You’ll Do

Customer Support

• Act as the first point of contact for client-reported issues and onsite technical queries
• Perform basic troubleshooting and escalate complex issues to L2/L3 teams

Monitoring & Optimization

• Monitor system performance and conduct basic capacity planning
• Troubleshoot proactively to minimize downtime

Process Improvement

• Identify repetitive tasks that can be automated
• Maintain clear documentation and follow system maintenance best practices
• Collaborate with product and engineering to enhance platform stability

What You Bring

• Experience: 0–2 years in technical or customer support
• Technical Skills:
  • Linux installation, configuration, and basic system admin
  • Familiarity with networking protocols (HTTP, SMTP, DNS, LDAP, etc.)

• Communication: Strong verbal and written skills for client and internal interactions
• Mindset: Quick learner, dependable, detail-oriented, and adaptable
• Flexibility: Willing to travel or work in shifts, including weekends or on-call

Preferred Skills

• Experience with tools like Jira or ticketing platforms
• Exposure to VoIP, cloud environments, or scripting (Bash, Python)
• Bachelor’s in Computer Science, Engineering, or related field

Why Join Us?

• Learn & Grow: Hands-on training in cloud communications and VoIP
• Real Impact: Support platforms used by leading enterprises
• Team Culture: Work with skilled engineers in a supportive, fast-paced environment
• Career Path: Build strong fundamentals for roles in DevOps, cloud, or telecom