The Opportunity Looking to launch your career in technical support? At Agami Tech , we’re enabling seamless communication for enterprise clients. We’re seeking a Technical Support Engineer who’s eager to solve real-world challenges, learn from industry experts, and contribute to mission-critical systems from day one. What You’ll Do Customer Support Act as the first point of contact for client-reported issues and onsite technical queries Perform basic troubleshooting and escalate complex issues to L2/L3 teams Monitoring & Optimization Monitor system performance and conduct basic capacity planning Troubleshoot proactively to minimize downtime Process Improvement Identify repetitive tasks that can be automated Maintain clear documentation and follow system maintenance best practices Collaborate with product and engineering to enhance platform stability What You Bring Experience: 0–2 years in technical or customer support Technical Skills: Linux installation, configuration, and basic system admin Familiarity with networking protocols (HTTP, SMTP, DNS, LDAP, etc.) Communication: Strong verbal and written skills for client and internal interactions Mindset: Quick learner, dependable, detail-oriented, and adaptable Flexibility: Willing to travel or work in shifts, including weekends or on-call Preferred Skills Experience with tools like Jira or ticketing platforms Exposure to VoIP, cloud environments, or scripting (Bash, Python) Bachelor’s in Computer Science, Engineering, or related field Why Join Us? Learn & Grow: Hands-on training in cloud communications and VoIP Real Impact: Support platforms used by leading enterprises Team Culture: Work with skilled engineers in a supportive, fast-paced environment Career Path: Build strong fundamentals for roles in DevOps, cloud, or telecom