Technical Support Engineer

Sr. Cloud Services API Engineer,

How will you make an impact?

• Debug and troubleshoot existing APIs for errors. Perform regular API testing to ensure functionality and performance. 

• Design, develop, and maintain internal tools/utilities using

  C#

  , PowerShell, Python, Bash etc. to automate and optimize cloud onboarding workflows.
• Query and analyze data from various sources such as, SQL databases, Elastic Search indices and Log files (structured and unstructured)

• Develop utilities to visualize, summarize, or otherwise make data actionable for Professional Services and QA engineers.
• Work closely with test, ingestion, and configuration teams to understand bottlenecks and build self-healing mechanisms for high availability and performance.
• Build automated data pipelines with data consistency and reconciliation checks using tools like PowerBI/Grafana for collecting metrics from multiple endpoints and generating centralized and actionable dashboards.

• Develop end-to-end workflow automation in customer onboarding journey that spans from Day 1 to Day 2 with minimal manual intervention.

Have you got what it takes?

• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
• Proficiency in scripting and programming languages (e.g., C#, .NET, PowerShell, Python, Bash).
• Experience developing, testing, troubleshooting and integrating REST APIs
• Experience with IaC and configuration management tools (e.g., Terraform, Ansible)
• Familiarity with monitoring and logging solutions (e.g., Azure Monitor, Log Analytics, Prometheus, Grafana).
• Familiarity with modern version control systems (e.g., GitHub).
• Excellent, creative problem-solving skills with high attention to detail and accuracy.
• Ability to work with development and operations teams, to achieve desired results, on common projects
• Strategic thinker and capable of learning new technologies quickly

Good communication with peers, subordinates and managers

You will have an advantage if you also have:

• Experience with AKS infrastructure administration.
• Experience orchestrating automation with Azure Automation tools like Logic Apps.
• Experience working in a secure, compliance driven environment (e.g. CJIS/PCI/SOX/ISO)
• Certifications in vendor or industry specific technologies.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NICE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

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