Technical Support Associate

🧰 Job Title: Technical Support Associate (TSA)

Location:

Department:

Experience Level:

Reporting To:

🏢 About Panaro Tech Private Limited

affordable, reliable

Made-in-India innovator

🎯 Role Overview

Technical Support Associate

🔧 Key Responsibilities

• Provide 

  Level 1 & 2 technical support

   via phone, email, and ticketing systems.
• Troubleshoot 

  hardware (servers, desktops, networking devices)

   and 

  software (Linux/Windows OS, storage systems)

   issues.
• Diagnose RAID configurations, boot errors, and network/storage connectivity problems.
• Log issues, update tickets, and follow SLAs for timely resolution and closure.
• Remotely guide customers through setups, diagnostics, and fixes.
• Escalate complex issues to Level 3 engineers while ensuring continuity of support.
• Assist in 

  product installations, configurations

  , and 

  field testing

   of server and storage systems.
• Document knowledge base articles, standard operating procedures, and user guides.
• Maintain a proactive attitude toward learning and 

  continuous skill development

  .

📚 Required Qualifications & Skills

• Education:

   B.E / B.Tech in Computer Science, Electronics, or related disciplines. Diplomas with relevant experience also considered.

• Experience:

   1–3 years of hands-on experience in 

  technical support/helpdesk roles.

• Technical Skills:

• Good understanding of 

  RAID levels

  , BIOS, UEFI, and hardware diagnostics.
• Knowledge of 

  Linux (RHEL/CentOS/Ubuntu)

   and 

  Windows Server

   environments.
• Familiarity with basic 

  networking (IP, DNS, firewall, ping, SSH)

   tools and troubleshooting.
• Experience working with tools like 

  IPMI

  , 

  KVM over IP

  , 

  Remote Console

  , or 

  CLI

   interfaces.

• Soft Skills:

• Excellent 

  verbal and written communication

   in English.
• Strong 

  analytical and problem-solving

   mindset.
• Customer-centric, patient, and calm under pressure.
• Capable of working independently with minimal supervision.

🌟 Bonus (Preferred but not mandatory)

• Exposure to virtualization platforms like 

  VMware, Proxmox, Hyper-V

  .
• Basic scripting knowledge (Bash, PowerShell).
• Familiarity with 

  enterprise storage systems

  , NAS/SAN, or 

  ZFS

  .
• Experience using CRM/ticketing systems such as 

  Freshdesk, Zoho, or SuiteCRM

  .

💼 What You’ll Gain

• Hands-on exposure to 

  cutting-edge server and storage technologies

  .
• Work with a 

  passionate and agile

   technical team solving real-world data challenges.
• Opportunities for 

  career growth

   in systems engineering, storage solutions, and DevOps.
• Competitive salary, skill-based increments, and 

  internal learning programs

  .

📬 Apply Now

• If you are excited to build your career in technical support with a 

  fast-growing ‘Made in India’ OEM brand

  , send your CV with a short cover letter to 

  jobs@panarotech.com

  .