Technical Support Associate

We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Executive. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ As a Customer Support Executive, you will be responsible for providing exceptional assistance to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This is a full time role in the US Customer Support role.

Key Responsibilities

Respond to customer inquiries and requests through various communication channels, such as phone, email, chat, and social media, in a timely and professional manner.

Listen actively to understand customers' needs, concerns, and feedback.

Provide accurate and relevant information to customers, addressing their questions and concerns effectively.

Maintain detailed records of customer interactions, issues, and solutions in the company's CRM system.

Generate regular reports on customer inquiries, issues, and resolutions for management review.

Maintain a high standard of customer service, adhering to company policies and guidelines.

Strive to meet and exceed customer satisfaction and service level targets.

Serve as the first line of support for troubleshooting technical issues reported by customers.

Escalate complex technical issues to the appropriate internal teams and follow up to ensure resolution.

Document support interactions and create knowledge base articles to improve self-service support.

Ensure timely resolution of customer queries while maintaining a high level of customer satisfaction.

Qualifications

Min 2 years of experience in a customer service or support role.

Excellent verbal and written communication skills in English.

Strong problem-solving abilities and a keen attention to detail

Ability to remain patient, empathetic, and courteous when dealing with challenging situations.

Familiarity with CRM software and ticketing systems is a plus.

Proficiency in using various communication channels, including phone, email, chat, and social media

Ability to adapt and learn quickly in a fast-paced environment.

Work Mode

Preferred Experience

Benefits

- Free Cafeteria

- Incentives are provided

Job Type:

Benefits:

Flexible schedule

Food provided

Health insurance

Paid sick time

Shift:

Rotational shift

Education:

Bachelor's (Required)

Experience:

total work: 2 years (Required)

Language:

English (Required)