Technical Support

Algoleap Technologies

5 - 10 years

1 - 2 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

voice gsm data analytical information technology itil framework technology workforce management application monitoring nice monitoring tools isdn pri technical support computer science sbc telephony complex avaya computer system validation sip cisco sap cloud

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

Essential Requirements

Bachelor’s degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, or a related field.
3 years of professional experience with minimum 1 years of experience in contact centre tech support or telephony technology.
Willing to work in 24/7 rotational shift
Knowledge and experience in effectively working with the ITIL framework
Ability to effectively articulate technical challenges and solutions
Experience in supporting customers around the globe and willing to work in shift hours
Personal profile: analytical, inquisitive, service and team-oriented, friendly demeanour adopter.

Desirable Requirements

Previous Nice inContact optional or mandatory Genesys PureCloud experience
Experience with complex data and/or voice networks, ISDN PRI, SIP and hosted PBX
Experience with network and application monitoring tools
Exposure to SAP Cloud products namely C4C and middleware support or any CRM application
Contact Centre network, ACD/IVR, dialler, workforce management, software or other solution operations or technical experience like Avaya Cisco, SBC, GSM etc...

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