Technical Support

Velocis Systems Private Limited

5 - 8 years

0 - 9 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Managing technical escalations
Ensuring that designated ASPs deliver service as per our service standards
Managing all customer complaints from major accounts
Meeting the service standards in terms of managing TAT, mean time to repair, and escalation management
Ensuring all support services are available for the execution of project orders
Coordinating with all sales account managers on accounts receivables
Organizing skill enhancement programs for ASPs, such as training and technical audits
Customer and ASP escalation management

Educational Background:

Bachelor's in Computer Science or a related field
Technical knowledge of IT hardware
Previous experience in a customer service or support role, preferably in the IT hardware industry
Strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner
Problem-solving skills with a customer-first mindset
Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude

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