Thotnr Consulting Pty. Ltd.

About the Role: We are looking for a skilled and customer-focused Technical Support Executive with a minimum of 2 years of experience in software technical support. The ideal candidate should have hands-on experience in MySQL and the ability to analyze and interpret data from dashboards to identify and resolve issues effectively. Key Responsibilities: Provide technical support and troubleshooting assistance to end-users for software applications. Diagnose, investigate, and resolve software-related issues within defined SLAs. Utilize MySQL to run queries, extract data, and assist in identifying root causes of technical issues. Monitor and interpret system dashboards to identify anomalies, performance issues, and error trends. Collaborate with development and QA teams to escalate and resolve complex issues. Maintain detailed records of customer interactions, reported issues, and solutions in the ticketing system. Provide periodic reports and updates to stakeholders on issue status and resolutions. Participate in knowledge base creation and contribute to support documentation. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. Minimum 2 years of experience in technical support for software products or SaaS applications. Proficiency in MySQL (ability to write and execute queries). Ability to read and analyze dashboards to identify issues or performance bottlenecks. Strong problem-solving and analytical skills. Excellent communication and customer-handling skills. Familiarity with ticketing systems and remote troubleshooting tools. Job Type: Full-time Pay: ₹16,474.10 - ₹37,969.41 per month Work Location: In person