As an Implementation Lead for SaaS/PaaS Billing Software based in Chennai, you will be entrusted with overseeing the complete deployment process of our software solutions. Your role will involve leading implementation projects, managing client interactions, and collaborating with various teams to ensure a smooth delivery of software and client satisfaction. This opportunity is ideal for individuals with a robust technical background and practical experience in billing software deployments. In this position, your responsibilities will include leading the implementation of intricate billing solutions for diverse clients, acting as the main point of contact between clients and internal teams, and defining project scope, objectives, timelines, and deliverables. You will also be required to understand client business processes, provide expert guidance on billing workflows, and ensure effective communication with clients to address concerns and maintain a high level of satisfaction. Moreover, you will configure and deploy SaaS/PaaS billing systems according to client-specific requirements, collaborate with technical and product teams for API integrations and customizations, conduct quality checks, and prepare comprehensive documentation and user manuals. Additionally, you will be responsible for issue resolution, post-go-live support, gathering feedback for continuous improvement, and staying updated on industry trends and new technologies in the billing and SaaS domain. To qualify for this role, you should possess a Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 3 years of experience in implementing SaaS/PaaS billing solutions. Proficiency in APIs, data migration, system integration, project management, organizational skills, client-facing communication, and problem-solving abilities are essential. Furthermore, familiarity with CRM and PM tools, empathetic leadership, stakeholder influence, and result-oriented mindset are key attributes for success in this position. This is a full-time job offering benefits such as paid sick time and Provident Fund, with a day shift schedule from Monday to Friday. The preferred education requirement is a Bachelor's degree, and candidates with 3 years of experience in billing software implementation will be given preference. The work location is in person, providing an opportunity for hands-on collaboration and seamless communication with clients and internal teams.,
