Job
Description
Job Overview: As a Technical Sales Engineer at Subcontractor Hub and ExpansionJS, you will work closely with the Account Manager, playing a critical role in bridging the gap between our platform architecture and the technical needs of our partners. You will work closely with sales organizations, installers, finance companies, and distribution companies to ensure smooth technical integrations and successful platform implementation. This role requires a combination of technical expertise, strong communication skills, and a customer-focused mindset to deliver tailored solutions that meet the unique requirements of our partners. Key Responsibilities: ● Customer Onboarding & Support: ○ Guide partners through the technical onboarding process, ensuring they understand the platform’s features and functionality. ○ Provide technical expertise during the onboarding phase, ensuring that workflows, data exchanges, and configurations meet partner needs. ○ Address and resolve technical issues promptly to ensure a smooth partner experience. ● Technical Integration: ○ Design and implement technical integrations between Subcontractor Hub’s platform and partner systems, including APIs, data flows, and custom automation or workflows. ○ Collaborate with client technical teams to gather requirements, troubleshoot issues, and ensure successful implementation. ○ Support pre-sales engagements by conducting technical discovery, solution design, and proof of concepts to showcase platform capabilities. ● Collaboration with Internal Teams: ○ Work closely with the Sales team to identify and address technical opportunities and challenges during the sales process. ○ Collaborate with the Product and Engineering teams to provide feedback from partners, influencing platform enhancements and features. ○ Develop documentation, technical guides, and resources to streamline onboarding and support efforts. ● Continuous Improvement: ○ Stay updated on industry trends, competitor platforms, and emerging technologies to provide innovative solutions. ○ Contribute to the development and optimization of integration processes and best Practices. Required Qualifications: ● 3+ years of experience in a Sales Engineering, Technical Support, or Implementation role in a SaaS, software, or technology company. ● Proficiency with API integrations, system workflows, and data exchange protocols. ● Strong problem-solving and troubleshooting skills, with the ability to manage multiple projects simultaneously. ● Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. ● Familiarity with tools such as CRMs, ERPs, or workflow management systems. ● Experience in industries related to construction, home services, or finance is a plus. Preferred Qualifications: ● Bachelor’s degree in Computer Science, Engineering, or a related field. ● Hands-on experience with integration platforms (e.g., Zapier, Mulesoft) and RESTful APIs. ● Knowledge of project management methodologies and tools (e.g., Jira, Trello). ● Previous experience working in a startup or high-growth environment. Show more Show less
