Technical Remote Engineer Graduate - French / English

Job Description:

Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive continued success globally.

We are looking for a Technical Remote Engineer Graduate to join our Customer Solution Center. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences.

What you'll do:

• Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels

• Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained

• Collaborate with experienced team members and escalate more complex issues when necessary

• Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS)

• Continuously build knowledge on HPE technologies, tools, and processes

• Play a key role in customer success by proactively identifying common issues and sharing prevention strategies

About you:

• Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field

• Excellent communication skills in French and English (written and spoken)

• A problem-solving mindset and interest in delivering exceptional customer support

• Comfortable working in a dynamic, international, and remote-first environment

• Able to handle pressure and prioritize tasks effectively

• A collaborative team player with a proactive attitude and eagerness to learn

• Basic understanding of computing, storage, or peripheral systems is a plus

What we’d prefer you bring:

• Curiosity for emerging technologies and a desire to grow in the IT support space

• A commitment to providing outstanding service and a strong sense of accountability

• Experience in customer-facing roles (internships, part-time jobs, or campus involvement)

• Motivation to build a career in a global tech company

• A collaborative spirit and strong interpersonal skills

• Comfort with working in hybrid or fully remote environments

What you can expect from us:

• Initial extensive onboarding to support you with adjusting into the role

• Ongoing learning and development throughout the duration of the program

• Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience

• Competitive salary and great benefits

• Great work-life balance including hybrid working and Wellness Fridays initiative

At HPE, we’re:

• Human Rights Campaign’s 2023-2024 Corporate Equality Index

• Great Place to Work’s Best Workplace for Parents 2023

• Fortune 100 Best Companies to Work For® 2024

• Ethisphere World’s Most Ethical Company 2024

• The Civic 50 Honoree

• JUST Jobs Leader 2024

• Forbes 2024 America’s Best Employers For Diversity

• America's Most Just Companies 2024

• Fortune Best Workplaces in Texas™ 2024

• Bay Area's Best Places to Work 2024

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.