Technical Project Program Manager

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Location:

About the Team

The Enterprise Technology Delivery Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) Digital organization, is responsible for serving a portfolio of value streams that deliver services and capabilities for our internal customers. Our team provides a full range of technical program and project management services focusing on accelerating the delivery of business value, while driving innovation, continuous improvement and customer satisfaction.

About the Role

We are seeking a highly motivated Lead Technical Program Manager to join our team. In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic outcomes for the organization. Leveraging your exceptional communication skills, technical expertise, and leadership abilities, you will lead cross-functional teams in executing large-scale projects while ensuring alignment with business objectives and priorities.

Responsibilities

• Lead and inspire cross-functional teams through excellent communication and negotiation skills, effectively collaborating with executives and stakeholders to drive consensus and alignment on objectives, scope, and deliverables, consistently advocating for the best interests of the organization while maintaining positive relationships.
• Provide strategic guidance and insight to support decision-making through data-driven analysis and your knowledge of industry trends, organizational priorities and technology and architecture trends.
• Drive program management excellence by leading the planning, execution, and delivery of complex programs by managing cross-functional teams, ensuring adherence to timelines, budgets, and quality standards, while ensuring programs are aligned with business objectives.
• Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution.
• Exhibit exceptional organizational skills by effectively balancing multiple priorities and dependencies and managing risks and mitigating issues.
• Manage resources effectively, optimizing resource allocation across programs to ensure the efficient and effective use of resources while delivering maximum value to the organization.
• Demonstrate strong problem-solving skills by identifying and resolving critical issues, leveraging your professional and technical expertise to implement innovative solutions.

About You

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 8-11 years’ experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects in a SaaS-based environment.
• Flexibility to adapt work schedule to work across multiple timezones as needed
• Strong understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps.
• Demonstrated expertise in strategic thinking and decision-making abilities.
• Excellent leadership and interpersonal skills, with the ability to inspire and motivate cross-functional teams.
• Strong Cross-functional team experience with various business centric
• Exceptional problem-solving abilities and a keen attention to detail
• Experience managing complex programs
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts across all levels with an organization towards common goals.
• Able to perform in a hybrid-office role, requiring three or more days per week in the office
• Technical and business familiarities with financial systems (D365), CRM (Salesforce), enterprise data warehouse (Azure Data Lake) or infrastructure projects.
• Experience creating and maintaining project plans and reporting status to senior leaders

Preferred Qualifications

• Master’s degree in Computer Science, Engineering, or a related field
• Experience with large-scale system architecture
• Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable
• Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.
• Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback
• Experience with JIRA, PowerBI, DevOps
• Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM
• Agile coach experience a plus

Travel Requirement:

15% Travel

This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.