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HCL Technologies
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Technical Lead

Technical Lead

HCL Technologies

2 - 5 years

4 - 9 Lacs

Hyderābād

Posted:15 hours ago| Platform: GlassDoor logo

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Skills Required

support software engineering reliability service iis linux unix networking troubleshooting communication server tuning scripting clustering ubuntu tcp ip analysis resolve management training coaching data auto dhcp

Work Mode

On-site

Job Type

Part Time

Job Description

Technical Lead

Hyderabad

2.5-5 Years

INDIA

Job Description (Posting).

JD:
'Candidate in this role will be required to operate in PST hours. Manage operational and support responsibilities for numerous critical services supporting Qualcomm's software engineering environment globally. Experience in handling operations role to lead delivery for Tier1/Tier2 with SLA s and Process enhancements. Expected to support and troubleshoot existing systems, solve technical challenges, and enhance the reliability and performance for the services. Provide technical support with an emphasis on customer service for Windows Administartion, IIS, Linux, UNIX, networking, enterprise applications. Front-end Application and Systems support for Software Engineering Compute. Basic troubleshooting of Windows & Linux related issues. Basic troubleshooting of specific applications & tools. 'Excellent oral and written communication skills Solid understanding of Linux and Windows server OS' fundamentals, NFS, CIFS, file systems, Networking, Performance tuning, Scripting, Active Directory. Experience in Microsoft OS (Windows 2012, Windows 2008, Windows 2003, MS Clustering). AND/OR Linux/Unix (Ubuntu 12, 14 & 16, RedHat Linux ES 5, and 6) Knowledge of DNS, TCP/IP and other networking concepts Must be a self-starter, team player Excellent troubleshooting skills and customer support experience Customer Service oriented and thrive in a dynamic environment (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Qualification

B-Tech

No. of Positions

Skill (Primary)

Data Center-Windows-Windows Operating System

Auto req ID

1573064BR

Skill Level 3 (Secondary Skill 1)

Data Center-Unix-Linux

Skill Level 3 (Secondary Skill 2)

Infrastructure Management Services (IMS)-Windows-Clusters

Skill Level 3 (Secondary Skill 3)

Infrastructure Management Services (IMS)-Windows-DHCP

Skill Level 3 (Secondary Skill 4)

Infrastructure Management Services (IMS)-Windows-DNS

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Technical Lead