Technical Facilities Manager

Business unit

IFM

Reporting to

Key stakeholders

IFM Team

Direct reports

Duties & responsibilities

• Assist SFM (Account Manager) in service delivery in accordance with client KPIs and SLA
• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensuring an adequate supply of materials and service for the proper operation of the buildings
• Co-ordinate with Building Managers & the Business Units on Project issues
• Manage a programme of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld
• 24/7 emergency call support and site attendance is required
• Recommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in the other parts of the region to maximize the benefits to Client
• Any responsibility/ task given by the client/ Manager, going forward will be a part of the JD.

Performance objectives

• Risk Management
• Ensure full compliance with all local and governmental regulations and legislations
• Assist Account manager in ensuring site risk management programs including audits are implemented and maintained
• Adhere to escalation and incident reporting procedures
• People Management/ Engagement
• Ensure high staff morale, trust and work ethics
• Co-ordinate with the Account Manager - on the implementation of FM Procedures and train FM staff
• Ensure an environment that supports teamwork, co-operation and performance excellence within team

• Client/Stakeholder Management
• Proactively engage stakeholders to ensure that on site clients expectations are met though high levels of customer service
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• Provide a cooperative environment with client and customers, ensuring high levels of engagement
• Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service
• Proactively understand the customers/ employees needs and act on them before being requested
• Procurement & Vendor Management
• Ensure vendors are well-managed, delivering services on time and within budget
• Understand the vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Key skills

• Client Focus & Relationship Management
• Team leadership
• Project Management & Organizational Skills

Employee specification

Any Graduate with 8+ yrs of min exp in facility management.