Technical Delivery Manager

As a Delivery Manager - Enterprise Transformation at Kissflow, you will play a crucial role in driving digital transformation initiatives for enterprise customers in the US market from Chennai. Your responsibilities will involve collaborating with customer project stakeholders and leadership to design and implement strategic solutions using the Kissflow low-code platform. This position requires a combination of strategic planning, technical expertise, delivery leadership, customer relationship management, and project management skills to ensure successful project execution and foster account growth. Key Responsibilities: - **Project Delivery and Management:** Take ownership of end-to-end delivery for enterprise transformation projects, ensuring they meet scope, quality, budget, and timeline requirements. Oversee all project aspects to ensure customer satisfaction and successful outcomes. - **Stakeholder Collaboration:** Engage directly with customer project stakeholders to gather requirements, provide feedback, and align with overall business objectives. Maintain open communication channels for effective collaboration. - **Strategic Use Case Development:** Build strong relationships with customer leadership to identify strategic use cases and digital transformation opportunities. Contribute proactively to shaping the customer's transformation roadmap. - **Scope and Estimate Projects:** Work with Kissflow's technical leads to accurately scope and estimate project efforts. Manage scope changes effectively throughout the project lifecycle to align with customer expectations. - **Technical Collaboration:** Partner with Kissflow's techno-functional leads to support requirements gathering, design, implementation, and solution delivery using the Kissflow platform. Facilitate seamless integration between technical and functional project aspects. - **Identify Recurring Services Opportunities:** Recognize and pursue opportunities for recurring services and ongoing customer engagement. Foster long-term partnerships and expand Kissflow's presence within customer accounts. - **Account Management:** Act as the primary contact for assigned enterprise accounts, ensuring customer satisfaction, addressing concerns, and nurturing lasting partnerships. - **Risk Management:** Identify potential risks and implement mitigation strategies throughout the project lifecycle. Proactively take measures to prevent disruptions and delays. - **Continuous Improvement:** Contribute to refining delivery methodologies, best practices, and tools within the professional services team. Share insights and lessons learned to drive continuous enhancement. Required Skills: Technical Skills: - Proficiency in working with low-code platforms and designing, implementing, and delivering solutions. - Ability to understand technical requirements, work closely with leads and developers, and integrate platforms with enterprise systems. - Understanding of data structures, workflows, and data security in digital transformation projects. Strategic Skills: - Identify and develop strategic use cases aligning with business goals. - Analyze business processes, drive automation, and manage organizational change. - Provide thought leadership on best practices and emerging trends in digital transformation. Functional Skills: - Manage relationships with stakeholders, gather requirements, and design solutions. - Proficiency in project management methodologies, scope management, risk assessment, and resource management. - Create and maintain project documentation, including status reports and project plans.,