Technical Customer Success Intern

About Us

• We are a global e-invoicing provider, making compliance easy for businesses worldwide. Whenever a government makes e-invoicing mandatory, we work with regulatory bodies to get approval and offer complete, compliant solutions. Currently, we provide solutions for Saudi Arabia’s ZATCA and Malaysia’s Peppol and LHDN (IRBM). Our platform is simple, reliable, and designed to meet the invoicing needs.

Job Overview:

• As a Technical Customer Success Intern, you will support our Customer Success and technical teams by assisting with customer onboarding, troubleshooting, and communication. This internship offers a learning environment where you will gain practical experience in technical support and customer relationship management. You will contribute to ensuring our customers successfully use our products and receive timely technical assistance.

Responsibilities:

• Assist in onboarding new customers by providing technical support and product training.
• Help troubleshoot and resolve technical issues raised by customers in coordination with product and engineering teams.
• Respond to technical queries via email, chat, or phone with clear and concise communication.
• Document customer interactions, issues, and resolutions accurately in CRM software.
• Collaborate closely with product, sales, and engineering teams to relay customer feedback and help improve product functionality.
• Participate in monitoring customer health metrics and escalations.
• Support the creation of technical guides, FAQs, and training materials.
• Assist in testing product features and providing feedback from a customer perspective.
• Participate in team calls and contribute ideas to enhance customer technical experience.

Requirements:

• Pursuing or recently completed a degree in Computer Science, Information Technology, Engineering, or a related technical field.
• Basic understanding of software products, SaaS platforms, and cloud technologies.
• Strong problem-solving skills with the ability to troubleshoot technical issues.
• Excellent communication skills, with the ability to explain technical information clearly and effectively to both technical and non-technical audiences.
• Technical knowledge and familiarity with programming languages and frameworks, especially TypeScript, React.JS, and Java Spring Boot

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• Familiarity with CRM tools, ticketing systems, and basic databases is a plus.
• Quick learner, detail-oriented, and customer-focused mindset.
• Ability to work independently as well as collaboratively in a fast-paced environment.

Benefits

• Stipend:

  ₹15,000 per month.

• Duration: 6 months
• Valuable technical customer success experience in a growing tech company.
• Exposure to software product lifecycle, technical support, and customer relationship management.
• Opportunity to work closely with cross-functional teams including engineering and product management.
• Potential for full-time opportunities based on performance.