Technical Customer Success Intern

Overview

develop communication, technical, and client management skills

Key Responsibilities

Customer Support & Engagement

• Deliver excellent support through phone, email, and chat while ensuring accuracy and timeliness.
• Assist in maintaining strong, long-term relationships with customers to ensure satisfaction and retention.
• Maintain detailed documentation of customer interactions, feedback, and resolutions.
• Stay updated on product features and updates to assist clients effectively.

Technical Coordination

• Identify and troubleshoot basic technical issues in collaboration with the technical team.
• Coordinate with cross-functional departments to ensure prompt issue resolution.
• Analyze recurring issues and share improvement suggestions with relevant teams.
• Follow internal processes, SLAs, and quality standards during customer interactions.

Business Growth Support

• Gain a strong understanding of PartApp’s products and services.
• Assist in identifying customer needs and recommending suitable product solutions or upgrades.
• Support the business development and marketing teams in client outreach initiatives.
• Monitor client feedback and trends to help shape better engagement strategies.

You’ll Learn To:

• Manage real-world customer relationships in a fast-paced tech environment.
• Communicate effectively with clients and internal teams.
• Understand SaaS product operations, user support systems, and sales pipelines.
• Apply technical problem-solving in customer-facing situations.

Internship Details

• Location:

  Thiruvananthapuram (On-site)

• Duration:

  2 months

• Stipend:

  No stipend

  will be provided during the internship period. Upon successful completion of the internship,

  a full-time offer along with compensation for the internship period may be extended based on your performance

  .

• Certificate:

  An official internship completion certificate will be provided.

• Tentative Virtual Interview Slots:

  November 17th & November 18th.