Responsibilities: Provide exceptional customer support accurately and on time, through various channels, including phone, email and chat. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining detailed and accurate records of customer interactions and inquiries. Manage technical issues through troubleshooting & resolution. Collaborate with cross-functional teams to ensure timely resolution of issues. Note: Probation: 2-month probation period , followed by a full-time offer based on performance. Compensation: No stipend will be provided during probation . Compensation will be offered at the end of the probationary period upon selection. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹45,000.00 per month Ability to commute/relocate: Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Malayalam (Preferred) Work Location: In person
*Technical Customer Service Executive* *Responsibilities* * Deliver exceptional customer support through multiple channels, including phone, email, and chat, ensuring accuracy and timeliness. * Resolve customer issues and inquiries efficiently while maintaining high satisfaction and service quality standards. * Maintain detailed and accurate documentation of customer interactions, issues, and resolutions. * Identify, troubleshoot, and resolve technical issues in collaboration with relevant teams. * Coordinate with cross-functional departments to ensure prompt issue resolution and continuous service improvement. * Analyze recurring issues to suggest process enhancements and preventive measures. * Adhere to company protocols, SLAs, and quality benchmarks in all customer interactions. * Stay updated on product knowledge, updates, and new features to provide informed assistance. *NOTE:* - Probation: Initial *2-month probation period*, followed by a full-time offer based on performance. - Compensation: *No stipend will be provided during probation*. Compensation will be offered at the end of the probationary period upon selection.
*Technical Customer Service Executive* *Responsibilities* * Deliver exceptional customer support through multiple channels, including phone, email, and chat, ensuring accuracy and timeliness. * Resolve customer issues and inquiries efficiently while maintaining high satisfaction and service quality standards. * Maintain detailed and accurate documentation of customer interactions, issues, and resolutions. * Identify, troubleshoot, and resolve technical issues in collaboration with relevant teams. * Coordinate with cross-functional departments to ensure prompt issue resolution and continuous service improvement. * Analyze recurring issues to suggest process enhancements and preventive measures. * Adhere to company protocols, SLAs, and quality benchmarks in all customer interactions. * Stay updated on product knowledge, updates, and new features to provide informed assistance. *NOTE:* - Probation: Initial *2-month probation period*, followed by a full-time offer based on performance. - Compensation: *No stipend will be provided during probation*. Compensation will be offered at the end of the probationary period upon selection.
Responsibilities Deliver exceptional customer support through multiple channels, including phone, email, and chat, ensuring accuracy and timeliness. Resolve customer issues and inquiries efficiently while maintaining high satisfaction and service quality standards. Maintain detailed and accurate documentation of customer interactions, issues, and resolutions. Identify, troubleshoot, and resolve technical issues in collaboration with relevant teams. Coordinate with cross-functional departments to ensure prompt issue resolution and continuous service improvement. Analyze recurring issues to suggest process enhancements and preventive measures. Adhere to company protocols, SLAs, and quality benchmarks in all customer interactions. Stay updated on product knowledge, updates, and new features to provide informed assistance. NOTE: Probation: Initial 2-month probation period , followed by a full-time offer based on performance. Compensation: No stipend will be provided during probation . Compensation will be offered at the end of the probationary period upon selection. Shortlisted candidates will be invited for a virtual interview, tentatively scheduled for Wednesday, October 29th . Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 per month Ability to commute/relocate: Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Malayalam (Required) Work Location: In person
Responsibilities Gain a comprehensive understanding of the company’s products and services. Assess market conditions, client needs, and behavioral trends to identify effective strategies. Acquire new clients through structured sales initiatives with the business development team. Collaborate with the marketing department to drive qualified leads into the sales pipeline. Maintain strong, long-term relationships with existing clients to ensure satisfaction and retention. Recommend product upgrades and additional services aligned with client requirements. Negotiate contracts and proposals to secure favorable outcomes for both parties. Review client feedback and coordinate improvements with relevant teams. Monitor market and consumption trends to ensure offerings remain competitive and relevant. NOTE: Probation: Initial 2-month probation period , followed by a full-time offer based on performance. Compensation: No stipend will be provided during the probationary period . Compensation will be offered at the end of the probationary period upon selection. Shortlisted candidates will be invited for a virtual interview, tentatively scheduled for Friday, October 31st . Job Types: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month Ability to commute/relocate: Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Malayalam (Required) Work Location: In person
Responsibilities Gain a comprehensive understanding of the company’s products and services. Assess market conditions, client needs, and behavioral trends to identify effective strategies. Acquire new clients through structured sales initiatives with the business development team. Collaborate with the marketing department to drive qualified leads into the sales pipeline. Maintain strong, long-term relationships with existing clients to ensure satisfaction and retention. Recommend product upgrades and additional services aligned with client requirements. Negotiate contracts and proposals to secure favorable outcomes for both parties. Review client feedback and coordinate improvements with relevant teams. Monitor market and consumption trends to ensure offerings remain competitive and relevant. NOTE: Probation: Initial 2-month probation period , followed by a full-time offer based on performance. Compensation: No stipend will be provided during the probationary period . Compensation will be offered at the end of the probationary period upon selection. Shortlisted candidates will be invited for a virtual interview, tentatively scheduled for Friday, October 31st . Job Types: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month Ability to commute/relocate: Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Malayalam (Required) Work Location: In person
Responsibilities Deliver exceptional customer support through multiple channels, including phone, email, and chat, ensuring accuracy and timeliness. Resolve customer issues and inquiries efficiently while maintaining high satisfaction and service quality standards. Maintain detailed and accurate documentation of customer interactions, issues, and resolutions. Identify, troubleshoot, and resolve technical issues in collaboration with relevant teams. Coordinate with cross-functional departments to ensure prompt issue resolution and continuous service improvement. Analyze recurring issues to suggest process enhancements and preventive measures. Adhere to company protocols, SLAs, and quality benchmarks in all customer interactions. Stay updated on product knowledge, updates, and new features to provide informed assistance. NOTE: Probation: Initial 2-month probation period , followed by a full-time offer based on performance. Compensation: No stipend will be provided during probation . Compensation will be offered at the end of the probationary period upon selection. Shortlisted candidates will be invited for a virtual interview, tentatively scheduled for Wednesday, October 29th . Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 per month Ability to commute/relocate: Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Malayalam (Required) Work Location: In person
Overview As a Technical Customer Success Intern at PartApp , you will play a key role in supporting our clients, understanding their needs, and helping them get the most out of our platform. You’ll work closely with our customer support, technical, and business development teams to ensure customer satisfaction, assist in troubleshooting, and contribute to improving our service experience. This internship provides an excellent opportunity to develop communication, technical, and client management skills in a real-world SaaS environment. Key Responsibilities Customer Support & Engagement Deliver excellent support through phone, email, and chat while ensuring accuracy and timeliness. Assist in maintaining strong, long-term relationships with customers to ensure satisfaction and retention. Maintain detailed documentation of customer interactions, feedback, and resolutions. Stay updated on product features and updates to assist clients effectively. Technical Coordination Identify and troubleshoot basic technical issues in collaboration with the technical team. Coordinate with cross-functional departments to ensure prompt issue resolution. Analyze recurring issues and share improvement suggestions with relevant teams. Follow internal processes, SLAs, and quality standards during customer interactions. Business Growth Support Gain a strong understanding of PartApp’s products and services. Assist in identifying customer needs and recommending suitable product solutions or upgrades. Support the business development and marketing teams in client outreach initiatives. Monitor client feedback and trends to help shape better engagement strategies. You’ll Learn To: Manage real-world customer relationships in a fast-paced tech environment. Communicate effectively with clients and internal teams. Understand SaaS product operations, user support systems, and sales pipelines. Apply technical problem-solving in customer-facing situations. Internship Details Location: Thiruvananthapuram (On-site) Duration: 2 months Stipend: No stipend will be provided during the internship period. Upon successful completion of the internship, a full-time offer along with compensation for the internship period may be extended based on your performance . Certificate: An official internship completion certificate will be provided. Tentative Virtual Interview Slots : November 17th & November 18th. Job Types: Full-time, Fresher, Internship Pay: ₹15,000.00 per month Ability to commute/relocate: Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Malayalam (Required) Work Location: In person
Overview As a Technical Customer Success Intern at PartApp , you will play a key role in supporting our clients, understanding their needs, and helping them get the most out of our platform. You’ll work closely with our customer support, technical, and business development teams to ensure customer satisfaction, assist in troubleshooting, and contribute to improving our service experience. This internship provides an excellent opportunity to develop communication, technical, and client management skills in a real-world SaaS environment. Key Responsibilities Customer Support & Engagement Deliver excellent support through phone, email, and chat while ensuring accuracy and timeliness. Assist in maintaining strong, long-term relationships with customers to ensure satisfaction and retention. Maintain detailed documentation of customer interactions, feedback, and resolutions. Stay updated on product features and updates to assist clients effectively. Technical Coordination Identify and troubleshoot basic technical issues in collaboration with the technical team. Coordinate with cross-functional departments to ensure prompt issue resolution. Analyze recurring issues and share improvement suggestions with relevant teams. Follow internal processes, SLAs, and quality standards during customer interactions. Business Growth Support Gain a strong understanding of PartApp’s products and services. Assist in identifying customer needs and recommending suitable product solutions or upgrades. Support the business development and marketing teams in client outreach initiatives. Monitor client feedback and trends to help shape better engagement strategies. You’ll Learn To: Manage real-world customer relationships in a fast-paced tech environment. Communicate effectively with clients and internal teams. Understand SaaS product operations, user support systems, and sales pipelines. Apply technical problem-solving in customer-facing situations. Internship Details Location: Thiruvananthapuram (On-site) Duration: 2 months Stipend: No stipend will be provided during the internship period. Upon successful completion of the internship, a full-time offer along with compensation for the internship period may be extended based on your performance . Certificate: An official internship completion certificate will be provided. Tentative Virtual Interview Slots : November 17th & November 18th. Job Types: Full-time, Fresher, Internship Pay: ₹15,000.00 per month Ability to commute/relocate: Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Malayalam (Required) Work Location: In person
Overview As a Technical Customer Success Intern at PartApp, you will play a key role in supporting our clients, understanding their needs, and helping them get the most out of our platform. You’ll work closely with our customer support, technical, and business development teams to ensure customer satisfaction, assist in troubleshooting, and contribute to improving our service experience. This internship provides an excellent opportunity to develop communication, technical, and client management skills in a real-world SaaS environment. Key Responsibilities Customer Support & Engagement Deliver excellent support through phone, email, and chat while ensuring accuracy and timeliness. Assist in maintaining strong, long-term relationships with customers to ensure satisfaction and retention. Maintain detailed documentation of customer interactions, feedback, and resolutions. Stay updated on product features and updates to assist clients effectively. Technical Coordination Identify and troubleshoot basic technical issues in collaboration with the technical team. Coordinate with cross-functional departments to ensure prompt issue resolution. Analyze recurring issues and share improvement suggestions with relevant teams. Follow internal processes, SLAs, and quality standards during customer interactions. Business Growth Support Gain a strong understanding of PartApp’s products and services. Assist in identifying customer needs and recommending suitable product solutions or upgrades. Support the business development and marketing teams in client outreach initiatives. Monitor client feedback and trends to help shape better engagement strategies. You’ll Learn To: Manage real-world customer relationships in a fast-paced tech environment. Communicate effectively with clients and internal teams. Understand SaaS product operations, user support systems, and sales pipelines. Apply technical problem-solving in customer-facing situations. Internship Details Location: Thiruvananthapuram (On-site) Duration: 2 months Stipend: No stipend will be provided during the internship period. Upon successful completion of the internship, a full-time offer along with compensation for the internship period may be extended based on your performance . Certificate: An official internship completion certificate will be provided. Tentative Virtual Interview Slots: November 17th & November 18th.
Overview As a Technical Customer Success Intern at PartApp, you will play a key role in supporting our clients, understanding their needs, and helping them get the most out of our platform. You'll work closely with our customer support, technical, and business development teams to ensure customer satisfaction, assist in troubleshooting, and contribute to improving our service experience. This internship provides an excellent opportunity to develop communication, technical, and client management skills in a real-world SaaS environment. Key Responsibilities Customer Support & Engagement Deliver excellent support through phone, email, and chat while ensuring accuracy and timeliness. Assist in maintaining strong, long-term relationships with customers to ensure satisfaction and retention. Maintain detailed documentation of customer interactions, feedback, and resolutions. Stay updated on product features and updates to assist clients effectively. Technical Coordination Identify and troubleshoot basic technical issues in collaboration with the technical team. Coordinate with cross-functional departments to ensure prompt issue resolution. Analyze recurring issues and share improvement suggestions with relevant teams. Follow internal processes, SLAs, and quality standards during customer interactions. Business Growth Support Gain a strong understanding of PartApp's products and services. Assist in identifying customer needs and recommending suitable product solutions or upgrades. Support the business development and marketing teams in client outreach initiatives. Monitor client feedback and trends to help shape better engagement strategies. You'll Learn To: Manage real-world customer relationships in a fast-paced tech environment. Communicate effectively with clients and internal teams. Understand SaaS product operations, user support systems, and sales pipelines. Apply technical problem-solving in customer-facing situations. Internship Details Location: Thiruvananthapuram (On-site) Duration: 2 months Stipend: No stipend will be provided during the internship period. Upon successful completion of the internship, a full-time offer along with compensation for the internship period may be extended based on your performance . Certificate: An official internship completion certificate will be provided. Tentative Virtual Interview Slots: November 17th & November 18th.
Overview As a Technical Customer Success Intern at PartApp , you will play a key role in supporting our clients, understanding their needs, and helping them get the most out of our platform. You will work closely with our customer support, technical, and business development teams to ensure customer satisfaction, assist in troubleshooting, and contribute to improving our service experience. This internship provides an excellent opportunity to develop communication, technical, and client management skills in a real-world SaaS environment. Key Responsibilities Customer Support & Engagement Deliver excellent support through phone, email, and chat while ensuring accuracy and timeliness. Assist in maintaining strong, long-term relationships with customers to ensure satisfaction and retention. Maintain detailed documentation of customer interactions, feedback, and resolutions. Stay updated on product features and updates to assist clients effectively. Technical Coordination Identify and troubleshoot basic technical issues in collaboration with the technical team. Coordinate with cross-functional departments to ensure prompt issue resolution. Analyze recurring issues and share improvement suggestions with relevant teams. Follow internal processes, SLAs, and quality standards during customer interactions. Business Growth Support Gain a strong understanding of PartApps products and services. Assist in identifying customer needs and recommending suitable product solutions or upgrades. Support the business development and marketing teams in client outreach initiatives. Monitor client feedback and trends to help shape better engagement strategies. You will learn to: Manage real-world customer relationships in a fast-paced tech environment. Communicate effectively with clients and internal teams. Understand SaaS product operations, user support systems, and sales pipelines. Apply technical problem-solving in customer-facing situations. Internship Details Location: Thiruvananthapuram (On-site, Work from Office) Duration: 2 months Stipend: No stipend will be provided during the internship period. Upon successful completion of the internship, a full-time offer, along with compensation for the internship period, may be extended based on your performance . Job Offer: A permanent position may be offered based on your performance during the internship . Certificate: An official internship completion certificate will be provided.
Overview As a Client Onboarding & Relationship Executive at PartApp , you will be responsible for successfully onboarding a set of assigned clients, guiding them through our platform, and ensuring they gain maximum value from the product. You will train new clients on key features, support them throughout their trial period, and work toward converting them into active, paying subscribers. This role also focuses on maintaining long-term client relationships, ensuring renewals, and helping institutes get the best possible experience with PartApp. You will collaborate closely with the technical, business development, and support teams to ensure smooth implementation and continuous improvement of client outcomes. Key Responsibilities Client Onboarding & Training Manage onboarding for assigned clients by guiding them through setup, feature adoption, and best practices. Deliver clear and structured training sessions to help clients understand PartApp’s full capabilities. Ensure clients experience a smooth transition from sign-up to active usage during the trial period. Track client onboarding milestones and proactively address gaps or areas requiring additional training. Client Relationship Management & Retention Build strong, long-term relationships with assigned clients to ensure product satisfaction and ongoing engagement. Convert trial clients into full-paying customers by demonstrating value and driving successful adoption. Ensure monthly renewals by maintaining regular communication and delivering timely assistance. Collect client feedback and share insights to enhance product experience and retention strategies. Issue Coordination & Product Support Understand client challenges and coordinate with internal teams to ensure timely resolution of issues. Identify recurring concerns and recommend improvements or enhancements to relevant departments. Maintain accurate records of client interactions, progress, and outcomes throughout the client lifecycle. Product Knowledge & Cross-Team Collaboration Develop deep product knowledge to provide informed guidance during onboarding and retention phases. Work with marketing and business development teams to support client engagement initiatives. Stay updated on product updates, new features, and enhancements to ensure clients receive relevant guidance. You’ll Learn To: Manage and nurture client relationships in a dynamic product-led environment. Lead onboarding and implementation processes for a fast-scaled SaaS platform. Communicate effectively with clients and internal teams to achieve business outcomes. Apply analytical thinking to client feedback, adoption patterns, and renewal opportunities. Role Details Location: Kuravankonam, Thiruvananthapuram (On-site, Work from Office) Probation: 3 months Salary During Probation: ₹10,000/month Post-Confirmation Salary: ₹15,000/month Incentive: Performance-based incentive bonuses will be awarded for effective client conversion, comprehensive onboarding, and sustained client retention . Depending on performance and portfolio management capability, employees may earn a total monthly compensation of up to ₹40,000 or more , inclusive of the basic salary. Evaluation: Permanent employment will be offered after the probation period based on performance assessment and final review . About Us Instyart Pvt Ltd , based in Kowdiar, Trivandrum, specializes in web and app development. Our flagship product, PartApp , helps art, dance, yoga, and lifestyle academies manage attendance, fees, and leads with ease. Trusted by 60+ institutes across Kerala — PartApp is built by artists, for artists. www.partapp.in Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹40,000.00 per month Ability to commute/relocate: Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Malayalam (Required) Work Location: In person
About the Role We’re looking for a Client Onboarding & Relationship Executive to help new customers successfully adopt PartApp , our SaaS platform for art and lifestyle academies. In this role, you will lead onboarding, deliver product training, build strong client relationships, and ensure clients convert into active, long-term users. You will work closely with the technical, support, marketing, and business development teams to deliver a seamless client experience and drive retention. What You’ll Do Client Onboarding & Training Guide assigned clients through setup, implementation, and best practices. Deliver structured training sessions to help clients adopt PartApp’s features. Support clients through their trial period and ensure a smooth transition into active usage. Monitor onboarding progress and address gaps proactively. Client Relationship Management & Retention Build strong, long-term relationships with clients to maximize engagement. Convert trial clients into paid customers through effective value demonstration. Ensure monthly renewals by maintaining consistent communication and timely support. Capture client feedback and share insights to strengthen product experience. Issue Coordination & Product Support Understand client challenges and coordinate solutions with internal teams. Identify recurring issues and suggest improvements to product and process owners. Maintain accurate documentation of client updates, interactions, and lifecycle stages. Product Knowledge & Collaboration Gain deep understanding of PartApp’s features, updates, and user workflows. Work closely with marketing and business development teams on client outreach and engagement. Share insights and contribute to improving user adoption and onboarding processes. What You’ll Learn Managing onboarding and implementation for a SaaS product. Building and retaining customer relationships in a product-led environment. Communicating effectively across clients and cross-functional teams. Analyzing adoption trends, client usage patterns, and renewal opportunities. Role Details Location: Kuravankonam, Thiruvananthapuram (On-site, Work from Office) Probation: 3 months Salary During Probation: ₹10,000/month Post-Confirmation Salary: ₹15,000/month Incentives: Performance-based incentives for client conversion, onboarding, and retention. High performers can earn total monthly compensation up to ₹40,000+ , inclusive of basic salary. Evaluation: Permanent employment may be offered after probation based on performance and review . About PartApp PartApp is the flagship SaaS product of Instyart Pvt Ltd , based in Kowdiar, Trivandrum. We help art, dance, yoga, martial arts, and lifestyle academies manage attendance, fees, leads, communication, and operations effortlessly. Trusted by 60+ institutes across Kerala , PartApp is built by artists, for artists. www.partapp.in