Responsibilities: Provide exceptional customer support accurately and on time, through various channels, including phone, email and chat. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining detailed and accurate records of customer interactions and inquiries. Manage technical issues through troubleshooting & resolution. Collaborate with cross-functional teams to ensure timely resolution of issues. Note: Probation: 2-month probation period , followed by a full-time offer based on performance. Compensation: No stipend will be provided during probation . Compensation will be offered at the end of the probationary period upon selection. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹45,000.00 per month Ability to commute/relocate: Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Malayalam (Preferred) Work Location: In person
*Technical Customer Service Executive* *Responsibilities* * Deliver exceptional customer support through multiple channels, including phone, email, and chat, ensuring accuracy and timeliness. * Resolve customer issues and inquiries efficiently while maintaining high satisfaction and service quality standards. * Maintain detailed and accurate documentation of customer interactions, issues, and resolutions. * Identify, troubleshoot, and resolve technical issues in collaboration with relevant teams. * Coordinate with cross-functional departments to ensure prompt issue resolution and continuous service improvement. * Analyze recurring issues to suggest process enhancements and preventive measures. * Adhere to company protocols, SLAs, and quality benchmarks in all customer interactions. * Stay updated on product knowledge, updates, and new features to provide informed assistance. *NOTE:* - Probation: Initial *2-month probation period*, followed by a full-time offer based on performance. - Compensation: *No stipend will be provided during probation*. Compensation will be offered at the end of the probationary period upon selection.
*Technical Customer Service Executive* *Responsibilities* * Deliver exceptional customer support through multiple channels, including phone, email, and chat, ensuring accuracy and timeliness. * Resolve customer issues and inquiries efficiently while maintaining high satisfaction and service quality standards. * Maintain detailed and accurate documentation of customer interactions, issues, and resolutions. * Identify, troubleshoot, and resolve technical issues in collaboration with relevant teams. * Coordinate with cross-functional departments to ensure prompt issue resolution and continuous service improvement. * Analyze recurring issues to suggest process enhancements and preventive measures. * Adhere to company protocols, SLAs, and quality benchmarks in all customer interactions. * Stay updated on product knowledge, updates, and new features to provide informed assistance. *NOTE:* - Probation: Initial *2-month probation period*, followed by a full-time offer based on performance. - Compensation: *No stipend will be provided during probation*. Compensation will be offered at the end of the probationary period upon selection.
Responsibilities Deliver exceptional customer support through multiple channels, including phone, email, and chat, ensuring accuracy and timeliness. Resolve customer issues and inquiries efficiently while maintaining high satisfaction and service quality standards. Maintain detailed and accurate documentation of customer interactions, issues, and resolutions. Identify, troubleshoot, and resolve technical issues in collaboration with relevant teams. Coordinate with cross-functional departments to ensure prompt issue resolution and continuous service improvement. Analyze recurring issues to suggest process enhancements and preventive measures. Adhere to company protocols, SLAs, and quality benchmarks in all customer interactions. Stay updated on product knowledge, updates, and new features to provide informed assistance. NOTE: Probation: Initial 2-month probation period , followed by a full-time offer based on performance. Compensation: No stipend will be provided during probation . Compensation will be offered at the end of the probationary period upon selection. Shortlisted candidates will be invited for a virtual interview, tentatively scheduled for Wednesday, October 29th . Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 per month Ability to commute/relocate: Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Malayalam (Required) Work Location: In person
Responsibilities Gain a comprehensive understanding of the company’s products and services. Assess market conditions, client needs, and behavioral trends to identify effective strategies. Acquire new clients through structured sales initiatives with the business development team. Collaborate with the marketing department to drive qualified leads into the sales pipeline. Maintain strong, long-term relationships with existing clients to ensure satisfaction and retention. Recommend product upgrades and additional services aligned with client requirements. Negotiate contracts and proposals to secure favorable outcomes for both parties. Review client feedback and coordinate improvements with relevant teams. Monitor market and consumption trends to ensure offerings remain competitive and relevant. NOTE: Probation: Initial 2-month probation period , followed by a full-time offer based on performance. Compensation: No stipend will be provided during the probationary period . Compensation will be offered at the end of the probationary period upon selection. Shortlisted candidates will be invited for a virtual interview, tentatively scheduled for Friday, October 31st . Job Types: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month Ability to commute/relocate: Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Malayalam (Required) Work Location: In person