Technical Customer Service Executive

*Technical Customer Service Executive*

*Responsibilities*

* Deliver exceptional customer support through multiple channels, including phone, email, and chat, ensuring accuracy and timeliness.

* Resolve customer issues and inquiries efficiently while maintaining high satisfaction and service quality standards.

* Maintain detailed and accurate documentation of customer interactions, issues, and resolutions.

* Identify, troubleshoot, and resolve technical issues in collaboration with relevant teams.

* Coordinate with cross-functional departments to ensure prompt issue resolution and continuous service improvement.

* Analyze recurring issues to suggest process enhancements and preventive measures.

* Adhere to company protocols, SLAs, and quality benchmarks in all customer interactions.

* Stay updated on product knowledge, updates, and new features to provide informed assistance.

*NOTE:*

- Probation: Initial *2-month probation period*, followed by a full-time offer based on performance.

- Compensation: *No stipend will be provided during probation*. Compensation will be offered at the end of the probationary period upon selection.