Client Onboarding & Relationship Executive

Overview

As a Client Onboarding & Relationship Executive at PartApp, you will be responsible for successfully onboarding a set of assigned clients, guiding them through our platform, and ensuring they gain maximum value from the product. You will train new clients on key features, support them throughout their trial period, and work toward converting them into active, paying subscribers.

This role also focuses on maintaining long-term client relationships, ensuring renewals, and helping institutes get the best possible experience with PartApp. You will collaborate closely with the technical, business development, and support teams to ensure smooth implementation and continuous improvement of client outcomes.

Key Responsibilities

Client Onboarding & Training

• Manage onboarding for assigned clients by guiding them through setup, feature adoption, and best practices.
• Deliver clear and structured training sessions to help clients understand PartApp’s full capabilities.
• Ensure clients experience a smooth transition from sign-up to active usage during the trial period.
• Track client onboarding milestones and proactively address gaps or areas requiring additional training.

Client Relationship Management & Retention

• Build strong, long-term relationships with assigned clients to ensure product satisfaction and ongoing engagement.
• Convert trial clients into full-paying customers by demonstrating value and driving successful adoption.
• Ensure monthly renewals by maintaining regular communication and delivering timely assistance.
• Collect client feedback and share insights to enhance product experience and retention strategies.

Issue Coordination & Product Support

• Understand client challenges and coordinate with internal teams to ensure timely resolution of issues.
• Identify recurring concerns and recommend improvements or enhancements to relevant departments.
• Maintain accurate records of client interactions, progress, and outcomes throughout the client lifecycle.

Product Knowledge & Cross-Team Collaboration

• Develop deep product knowledge to provide informed guidance during onboarding and retention phases.
• Work with marketing and business development teams to support client engagement initiatives.
• Stay updated on product updates, new features, and enhancements to ensure clients receive relevant guidance.

You’ll Learn To:

• Manage and nurture client relationships in a dynamic product-led environment.
• Lead onboarding and implementation processes for a fast-scaled SaaS platform.
• Communicate effectively with clients and internal teams to achieve business outcomes.
• Apply analytical thinking to client feedback, adoption patterns, and renewal opportunities.

Role Details

• Location: Kuravankonam, Thiruvananthapuram (On-site, Work from Office)
• Probation: 3 months
• Salary During Probation: ₹10,000/month
• Post-Confirmation Salary: ₹15,000/month
• Incentive: Performance-based incentive bonuses will be awarded for effective client conversion, comprehensive onboarding, and sustained client retention. Depending on performance and portfolio management capability, employees may earn a total monthly compensation of up to ₹40,000 or more, inclusive of the basic salary.
• Evaluation: Permanent employment will be offered after the probation period based on performance assessment and final review.

About Us

Instyart Pvt Ltd, based in Kowdiar, Trivandrum, specializes in web and app development. Our flagship product, PartApp, helps art, dance, yoga, and lifestyle academies manage attendance, fees, and leads with ease.
Trusted by 60+ institutes across Kerala — PartApp is built by artists, for artists.
www.partapp.in

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

• Kowdiar, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)
• Malayalam (Required)

Work Location: In person