A fast-scaling B2B SaaS company in cloud communications and contact-center technology, building developer-centric products and enterprise integrations for global customers. We produce technical documentation, developer guides, and help-center content that enable rapid adoption and low-support onboarding for complex telecom and cloud APIs.

Primary job title (recommended): Technical Writer

Location & Workplace:

India — On-site roleRole & Responsibilities

Create clear, accurate, and concise technical content for developer audiences: API reference, quickstarts, SDK guides, and integration walkthroughs.
Author and maintain REST API documentation and OpenAPI/Swagger specs; produce example requests/responses and code snippets in multiple languages.
Convert product and engineering inputs into structured docs: design docs, release notes, troubleshooting guides, and knowledge-base articles.
Manage documentation source in Git and a documentation CMS; implement Markdown-based single-source publishing and versioning workflows.
Collaborate closely with engineers, product managers, and QA to validate technical accuracy and keep docs synchronized with product changes.
Optimize developer-facing content for discoverability and usability using content templates, consistent taxonomy, and basic SEO best practices.

Skills & Qualifications

Must-Have

Technical Writing
API Documentation
Markdown
Git

Preferred

OpenAPI (Swagger)
Confluence

Additional Qualifications

Proven experience producing developer-focused documentation or technical content for SaaS/cloud products (portfolio or public samples preferred).
Comfort reading and validating code snippets in at least one programming language and translating engineering concepts into plain language.
Strong command of English grammar and structure; experience with SEO for technical content is a plus.
Available to work on-site in India and collaborate closely with engineering and product teams.

Benefits & Culture Highlights

Hands-on role with direct impact on product adoption and developer experience in a fast-moving SaaS environment.
Cross-functional collaboration with product, engineering, and customer success teams; opportunities to define documentation standards and tools.

This role is ideal for a detail-oriented technical writer who enjoys turning complex API and product information into usable, developer-friendly content. If you have a strong writing portfolio and enjoy working on-site with engineering teams to ship great developer documentation, we want to hear from you.
Skills: cloud,writer,saas,technical writing,git,markdown,documentation,confluence,api,docs

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Technical Content Writer