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KG Invicta Services
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Tech support Executive - L2

Tech support Executive - L2

KG Invicta Services

3 - 6 years

1 - 4 Lacs

coimbatore

Posted:1 week ago| Platform:

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Skills Required

bpo non voice process international bpo customer service customer care problem solving networking customer support technical support voice process chat installation desktop support troubleshooting technical documentation communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking to onboard a skilled Tech Support Executive-L2 with 2 to 5 years of experience to join our team at KG Invicta Services (KGiS). The ideal candidate will have a strong background in technical support and excellent problem-solving skills.

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
Develop and maintain technical documentation and knowledge base articles.
Analyze customer feedback and suggest improvements to products and services.
Stay current with new technologies and industry trends.

Job Requirements

Minimum 2 years of experience in technical support or a related field.
Strong understanding of technical support principles and practices.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong analytical and troubleshooting skills.
Experience with technical support tools and software.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Tech support Executive - L2