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Ginni Systems Limited
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Tech Support Engineer

Tech Support Engineer

Ginni Systems Limited

0 - 2 years

0 Lacs

Goa

Posted:20 hours ago| Platform: Indeed logo

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Skills Required

support communication analyze resolve documentation erp wms efficiency mysql management troubleshooting inventory api technology collaboration teamwork training recognition compensation software service

Work Mode

On-site

Job Type

Job Description

We are looking for a technically proficient and customer-oriented Product Support Executive to join our team. You will be responsible for providing advanced technical support to our customers by resolving complex issues escalated from the L2 support team. This role requires a strong analytical mindset, quick problem-solving abilities, and excellent communication skills.

Responsibilities:

Handle technical support tickets escalated from the L2 Customer Success Team, ensuring timely and effective resolution.

Analyze and troubleshoot complex technical issues related to the OMS product

Implement temporary fixes and run pre-written scripts to resolve immediate problems

Collaborate with developers to obtain quick fixes for urgent issues

Guide L2 support by referencing appropriate knowledge base articles for knowledge gaps

Maintain accurate and up-to-date documentation of resolved issues and knowledge base articles.

Raise and track issues with integrated third parties such as marketplaces, couriers, ERP, POS, and WMS systems to ensure seamless operation.

Identify recurring issues and suggest improvements to the product team

Contribute to the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction.

Requirements:

0-2 years of experience in technical support, preferably in e-commerce or retail technology

Familiarity with APIs, databases (MySQL), and basic scripting

Experience with ticket management systems and support tools

Excellent problem-solving and troubleshooting skills.

Ability to work under pressure and meet tight deadlines.

Strong written and verbal communication skills.

Ability to multitask and manage multiple support cases simultaneously.

Good to Have:

Experience in the e-commerce field, particularly with inventory and order management systems.

Familiarity with ticketing systems and support workflows.

Knowledge of API integrations and third-party system integrations.

Benefits:

We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:

Ginesys Academy for holistic training and development
Comprehensive health insurance coverage
Excellent rewards and recognition policy
Transparent compensation policy with no unnecessary deduction in CTC
Annual company off-site and a variety of events, celebrations throughout the year
Travelling opportunities between our offices across the country.
Annual Ginesys walkathon & related sporting events
Quarterly Coffee with CEO and more!

Here’s our story; now tell us yours

“Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite.

We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite.

Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

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Ginni Systems Limited

Information Technology

Gurugram

200-500 Employees

6 Jobs

Key People

Sanjay S. Yadav

CEO
Priya Goyal

CTO

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Tech Support Engineer