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2 Job openings at Brain Dot Media
Admission Counsellor

Viman Nagar, Pune, Maharashtra

0 - 3 years

INR Not disclosed

On-site

Full Time

Admission Counsellor – IT Courses Experience : 1 to 3 years Salary : ₹15,000 – ₹25,000 per month Location : NO-412, Floor No:4th, City Space Building, OFF, Nagar Rd, opp. Fiserv Comapny, Clover Park, Viman Nagar, Pune, Maharashtra 411014 Job Type : Full-Time Job Summary : We are looking for an enthusiastic and target-driven Admission Counsellor to guide prospective students for IT/Software-related courses. The ideal candidate will be responsible for providing accurate information, understanding student needs, and enrolling them in the appropriate course. Key Responsibilities : Handle inbound and outbound calls regarding IT course admissions Provide one-on-one counselling sessions to prospective students Explain course details, fee structure, and career opportunities Convert leads into admissions through effective follow-up and engagement Maintain student database and daily reports Coordinate with the marketing and academic team for smooth admission processes Participate in admission events, seminars, or webinars if needed Meet monthly and quarterly admission targets Key Skills Required : Excellent communication and interpersonal skills Knowledge of IT/software courses is a plus Strong convincing and negotiation abilities Confidence and a positive attitude Good command over MS Office and CRM tools Qualification : Graduate in any stream (BBA, BCA, B.Sc., or similar preferred) Additional certification in counselling or IT will be an advantage Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person

Tech Support Engineer

Viman Nagar, Pune, Maharashtra

0 - 3 years

INR Not disclosed

Remote

Full Time

Having 2-3 years of Experience (Must). Provide technical product support & production environment support to real time product suite integrated with telecom BSS systems, to high profile, big corporates and system Integration partners.Advantage for experience in technical support of web-based enterprise inventory management & CRM applications.Advantage for experience and knowledge of telecom domain. Key activities are to: 1) Provide remote product support, inclusive of technical mentoring, problem troubleshooting, and the provision of solution based on configuration parameter change or workarounds for product defects/limitations. 2) Provide production support on issues faced during day to day operations and running of system real time & batch interfaces. 3) Should have excellent customer facing & communication skill, both written and verbal. 4) Ability to handle customer expectation for issues received over email or verbally. 5) Need to update customer verbally or via email on the progress made towards resolution of an issue reported. SQL, Windows OS, Product support, Strong problem-solving ability, Product defect identification ability, Experience in dealing with foreign customer, Excellent written and verbal communication skills. Technical & application support of a world class retail sales & inventory management system used by top telecommunications service providers in US, Europe & Asia. Provide diagnostics & troubleshooting & solutions to product & production issues. Need to work in a global team located across the globe to provide product on SLA and to meet quality standards. Verbal and written communication with international customers. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹500,000.00 per year Shift: Day shift Work Days: Monday to Friday Location: Viman Nagar, Pune, Maharashtra (Preferred) Work Location: In person

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