Tech Support Engineer

Job Description

Having 2-3 years of Experience (Must). Provide technical product support & production environment support to real time product suite integrated with telecom BSS systems, to high profile, big corporates and system Integration partners.Advantage for experience in technical support of web-based enterprise inventory management & CRM applications.Advantage for experience and knowledge of telecom domain. Key activities are to: 1) Provide remote product support, inclusive of technical mentoring, problem troubleshooting, and the provision of solution based on configuration parameter change or workarounds for product defects/limitations. 2) Provide production support on issues faced during day to day operations and running of system real time & batch interfaces. 3) Should have excellent customer facing & communication skill, both written and verbal. 4) Ability to handle customer expectation for issues received over email or verbally. 5) Need to update customer verbally or via email on the progress made towards resolution of an issue reported. SQL, Windows OS, Product support, Strong problem-solving ability, Product defect identification ability, Experience in dealing with foreign customer, Excellent written and verbal communication skills. Technical & application support of a world class retail sales & inventory management system used by top telecommunications service providers in US, Europe & Asia. Provide diagnostics & troubleshooting & solutions to product & production issues. Need to work in a global team located across the globe to provide product on SLA and to meet quality standards. Verbal and written communication with international customers. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹500,000.00 per year Shift: Day shift Work Days: Monday to Friday Location: Viman Nagar, Pune, Maharashtra (Preferred) Work Location: In person